VIE - Lacoste Customer Experience Academy Coordinator – Asia F/H
il y a 1 mois
The CXA Coordinator will work under the direct management of the Customer Experience Academy Director based in Paris and under the local supervision at the Lacoste Hong Kong HQ. Their mission is to contribute to the development of global learning programs, help with their local roll-out in Asia and facilitate the interactions between the global Customer Experience Academy team and the Asian subsidiaries and partners: communication, exchange of best practices, help in local adaptation and roll-out, needs assessments, ensuring an overall more efficient collaboration.
Contribution to Global CXA developments
Create on & offline training content - Mobile Learning courses, Product Memos, Morning Brief Activities… - on new Collections, Brand Collabs, Product Categories…, and dedicated to Retail associatesCommunicate to Retail associates about the latest news of the brand, through our in-house Mobile Learning AppLocal contribution to training needs
Support Asian subsidiaries and partners in the roll-out of the global Training AppFollow up on the usage of the Training App and Sales Advisors’ engagementSupport the roll-out of the in-class trainings in the regionCreate & conduct punctual in-person or online training sessions to stores associates across retail and wholesale channelsBe a privileged point of contact for South-East Asian markets for all topics related to trainingCreate partnerships and strong professional interactions with internal contacts in each market to help the development of the Customer Experience AcademyOther Local Projects
Manage Customer Experience projects, regional mystery shopper program-
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