Customer Experience en Alternance
Il y a 2 mois
**Description du poste**:
Horace s’agrandit et recherche un(e) Customer Experience en alternance pour compléter la team Customer. La Team Customer a pour mission d’offrir la meilleure expérience client aux utilisateurs de notre marque.
**Responsabilités**:
Au sein de l’équipe Customer Experience et rattaché(e) au Customer Experience Manager, ta mission sera de répondre à toutes les questions des utilisateurs; qu’elles portent sur nos produits, nos ingrédients, notre site Horace.co ou la livraison.
Tes missions seront:
- Développer une expertise de la marque et de nos produits afin de répondre aux problématiques des clients (aider à trouver les bons produits, passer commande, les utiliser, etc.)
- Créer et développer une relation de confiance avec nos clients afin de les fidéliser
- Proposer des manières d’améliorer notre service, de le rendre toujours plus efficace et d’être plus utile pour nos clients
- Transmettre les retours clients à nos différentes teams (Product, Creative, Marketing, Operations, Tech et Retail) afin d’améliorer l’expérience utilisateur
**Profil recherché**:
- Tu as déjà eu une première expérience similaire et tu recherches une alternance
- Tu es une personne à l’écoute, empathique et positive
- Tu aimes la relation client, tu ne t’arrêtes pas tant que tes clients ne sont pas satisfaits
- Tu sais résoudre des problèmes rapidement
- Tu as une excellente communication écrite et orale
- Tu es à l’aise à l’anglais (oral & écrit) et tu aimes travailler dans un contexte international
- Si tu as une bonne connaissance des soins pour hommes, c'est top
**Déroulement du process de recrutement**:
- Un **1er screening avec notre Head of Talent Acquisition**, pour mieux te connaitre
- Un **questionnaire** pour tester tes connaissances techniques
- Un **entretien avec notre Customer Experience Manager**, pour te parler du stage, t’expliquer notre façon de fonctionner et voir si cela s’aligne avec ton profil, mais aussi pour répondre à tes questions
Les offres suivent généralement dans les 48 heures
-
Customer Experience Manager
il y a 2 semaines
Paris 2e, France Native Union Temps plein**Join Native Union!** Welcome to the modern lifestyle, where technology empowers new ways of living, where we’ve learned we need less, but better. At Native Union, we offer a curated selection of everyday essentials, for those who value craft and quality. We are now seeking a driven, proactive and curious Customer Experience Manager to modernize and...
-
Stage - Customer Experience
il y a 1 mois
Paris 2e, France Horace Temps plein**Description du poste**: Horace s’agrandit et recherche un(e) Stagiaire Customer Experience pour compléter la team Customer. La Team Customer a pour mission d’offrir la meilleure expérience client aux utilisateurs de notre marque. **Responsabilités**: Au sein de l’équipe Customer Experience est rattaché(e) au Customer Experience Manager, ta...
-
Stage - Customer Experience
il y a 1 mois
Paris 2e, France Horace Temps plein**Description du poste** Horace s’agrandit et recherche un(e) Stagiaire Customer Experience pour compléter la team Customer. La Team Customer a pour mission d’offrir la meilleure expérience client aux utilisateurs de notre marque. **Responsabilités** Au sein de l’équipe Customer Experience est rattaché(e) au Customer Experience Manager, ta...
-
Stage - Customer Experience
il y a 2 semaines
Paris, France Horace Temps plein**Description du poste**: Horace recherche un(e) Stagiaire Customer Experience pour une durée de 6 mois à partir du mois de septembre pour compléter la team Customer. La Team Customer a pour mission d’offrir la meilleure expérience client aux utilisateurs de notre marque. **Responsabilités**: Au sein de l’équipe Customer Experience est...
-
Customer Experience Marketing
il y a 2 semaines
Paris, France International Flavors & Fragrances Temps pleinCustomer Experience Marketing The Marketing Manager will be tasked with the development and delivery of local market insights through an outstanding and uncommon customer experience. Key responsibilities within Customer Experience Marketing include local engagement with customers, bringing forward the trends, opportunities, initiatives and targeted...
-
Customer Experience Project Manager
il y a 3 semaines
Paris, France Welcome to the Jungle Temps pleinWe are seeking a talented and motivated team player who can contribute to the growth and success of Welcome to the Jungle, in the context of a team creation dedicated to Customer Experience excellence.As a Senior Customer Experience Project Manager, you will play a crucial role in driving operational excellence and strategic initiatives across the entire...
-
Customer Experience Project Manager
il y a 3 semaines
Paris, Île-de-France Welcome to the Jungle Temps pleinWe are seeking a talented and motivated team player who can contribute to the growth and success of Welcome to the Jungle, in the context of a team creation dedicated to Customer Experience excellence.As a Senior Customer Experience Project Manager, you will play a crucial role in driving operational excellence and strategic initiatives across the entire...
-
Customer Experience Project Manager
il y a 2 jours
Paris, Île-de-France Welcome to the Jungle Temps pleinWe are seeking a talented and motivated team player who can contribute to the growth and success of Welcome to the Jungle, in the context of a team creation dedicated to Customer Experience excellence.As a Senior Customer Experience Project Manager, you will play a crucial role in driving operational excellence and strategic initiatives across the entire...
-
Customer Experience Project Manager
il y a 2 jours
Paris, France Welcome to the Jungle Temps pleinWe are seeking a talented and motivated team player who can contribute to the growth and success of Welcome to the Jungle, in the context of a team creation dedicated to Customer Experience excellence.As a Senior Customer Experience Project Manager, you will play a crucial role in driving operational excellence and strategic initiatives across the entire...
-
Customer Experience Manager
il y a 1 mois
Paris, France Verimatrix Temps plein**ESSENTIAL DUTIES AND RESPONSIBILITIES** (other duties may be assigned): - Be the primary point of contact to ensure customers are successfully onboarded post sale. - Work across within the customer’s and Verimatrix organizations, including customers’ Security Operations teams, Application Security teams and the customer’s Chief Information Security...
-
Customer Experience Lead M/F
il y a 2 semaines
Paris, France Axian Group Temps pleinAXIAN GROUPOpen Innovation & Fintech (OIF) ClusterCustomer Experience Lead M/F Location : Tanzania or MadagascarAXIAN is a pan-African Group established in 15 countries and specialized in 5 sectors of activity with high growth potential: real estate, telecoms, financial services, energy and innovation. Through its Open Innovation & Fintech cluster, AXIAN...
-
Customer Experience Lead M/F
il y a 2 jours
Paris, France Axian Group Temps pleinAXIAN GROUPOpen Innovation & Fintech (OIF) ClusterCustomer Experience Lead M/F Location : Tanzania or MadagascarAXIAN is a pan-African Group established in 15 countries and specialized in 5 sectors of activity with high growth potential: real estate, telecoms, financial services, energy and innovation. Through its Open Innovation & Fintech cluster, AXIAN...
-
Customer Experience Marketing Associate
il y a 6 jours
Paris, France International Flavors & Fragrances Temps pleinCustomer Experience Marketing IFF is very excited to welcome a new Customer Experience Marketing Associate to our team, and we hope it’s you! The CE Marketing Associate will be tasked with the development and delivery of local market insights through an outstanding and uncommon customer experience. Key responsibilities within Customer...
-
Customer Experience
il y a 1 mois
Paris, France BeTeam Temps plein**Contexte**: Dans le cadre de la commercialisation et de l?exploitation de ses deux plateformes digitales (IaaS/PaaS publics et défense) en interne Group, la Digital Factory souhaite optimiser l?expérience de ses clients dans les règles de l?art CX (Customer eXperience) : optimiser l?expérience client, répondre aux besoins et intérêts des clients à...
-
Customer Experience Manager
il y a 1 mois
Paris 9e, France Worldia Temps pleinWorldia is a B2B2C travel platform for tailor-made trips. We enable any partner to tap into the huge potential of individualized travel by combining a powerful technology, a top-quality product curation and a premium customer service. After having raised 19M€ in 2019, Worldia is scaling with a lot of exciting projects: the roll-out of the new version of...
-
Team Lead Customer Experience
il y a 4 semaines
Paris, Île-de-France Brevo Temps pleinAs Customer Experience Team Lead, you will:Be a mentor and referent for your team members: give them advice to identify, understand and anticipate complex cases, explain processes, and help them develop their skillsEnsure a smooth daily organization and administration management: make sure back-ups are available, manage schedules and leavesBe an advocate for...
-
Team Lead Customer Experience
il y a 2 jours
Paris, Île-de-France Brevo Temps pleinAs Customer Experience Team Lead, you will:Be a mentor and referent for your team members: give them advice to identify, understand and anticipate complex cases, explain processes, and help them develop their skillsEnsure a smooth daily organization and administration management: make sure back-ups are available, manage schedules and leavesBe an advocate for...
-
Customer Experience Advisor
il y a 2 semaines
Paris, France Coty Temps pleinCLIENT EXPERIENCE ADVISOR – PRESTIGE CDI CONSEILLER(ERE) EXPERIENCE CLIENT Join our E-Commerce DTC team and become our new Customer Experience Advisor for a luxury brand. RESPONSIBILITIES As our Client Experience Advisor, you are responsible for: Supporting customers in their interactions with the brand Having a real advisory role Customer...
-
Customer Experience Advisor
il y a 3 jours
Paris, France Coty Temps pleinCLIENT EXPERIENCE ADVISOR – PRESTIGE CDI CONSEILLER(ERE) EXPERIENCE CLIENT Join our E-Commerce DTC team and become our new Customer Experience Advisor for a luxury brand. RESPONSIBILITIES As our Client Experience Advisor, you are responsible for: Supporting customers in their interactions with the brand Having a real advisory role Customer...
-
Alternance Customer Success Manager
il y a 1 semaine
Paris, France iscod alternance Temps pleinDescription :L’ISCOD, spécialiste de la formation en Digital Learning, recherche pour son entreprise partenaire, spécialisée dans le développement d'une suite d'outils (SaaS) de vente et de gestion à destination des petits et moyens commerçants,un(e) Customer Success Manager en contrat d'apprentissage pour préparer l’une de nos formations...