![J2S télécom](https://media.trabajo.org/img/noimg.jpg)
Customer Success Manager
il y a 1 semaine
Créé en 2010 et basé au Sud de Rennes, nous sommes éditeur de solutions de communication par SMS.
Notre mission est d'accompagner les professionnels dans l'amélioration de leur relation clients, leur productivité et leur image au travers du canal SMS.
J2S, c'est une équipe qui partage au quotidien, des valeurs d'engagement, de disponibilité, d'agilité et d'authenticité auprès de ses 3500 clients assureurs, artisans et collectivités locales.
**Descriptif du poste**
Rattaché(e) à Mathilde, Responsable du Service Relation Client, tu évolueras dans un environnement stimulant et bienveillant, tout en te sentant utile dans toutes tes missions.
Impliqué(e) dans l'ensemble des projets du Service Relation Client, tu travailles en étroite collaboration avec les différents pôles de l'entreprise (commerce et marketing notamment).
Au quotidien, tu prends soin des clients de l'entreprise. Pour cela, tu assures:
- les formations et l'accompagnement des nouveaux clients après la signature des contrats par l'équipe commerciale,
- le conseil et la réponse aux interrogations sur l'utilisation du logiciel,
- l'orientation des clients sur les bonnes pratiques métiers et marketing,
- l'optimisation de l'usage du logiciel à travers l'animation des clients,
- l'ensemble des actions garantissant un haut niveau de satisfaction et favorisant la rétention des clients.
Prêt(e) pour l'aventure ?
**Profil recherché**
Idéalement de formation de type Bac +2 (BTS, DUT, DEUG), tu possèdes une expérience significative en support client. Tu maîtrises Excel, l'usage d'une CRM et le téléphone n'ont pas de secret pour toi.
D'un naturel souriant et optimiste, tu fais preuve de pédagogie et d'empathie. Doté(e) d'un excellent sens du relationnel et du service, tu es reconnu(e) pour ton professionnalisme.
Agile et efficace, tu t'adaptes facilement aux demandes de tes clients et aux impératifs de l'activité.
Enfin, ton goût pour le travail d'équipe et ta force de proposition te permettront de t'épanouir pleinement au sein d'une entreprise à taille humaine.
**Déroulement des entretiens**
- 1er échange téléphonique pour faire connaissance avec Mathilde
- Un entretien dans nos locaux avec Mathilde
- Un dernier échange avec Stanley, Dirigeant Fondateur
**Rémunération**
- Fixe annuel de départ de 22800 € brut pouvant atteindre 24000 € avec primes sur objectif
**Les petits plus**
Nos locaux, basés sur le Campus de Ker Lann, sont accessibles facilement, lumineux et agréables. Terrain de pétanque, carrés potagers, moutonsUn vrai cocon pour te donner le sourire dès le matin
Tu auras la possibilité de faire du télétravail un jour par semaine, tu as des tickets restaurant, 6 jours de RTT/an et une mutuelle entreprise.
**En savoir plus sur J2S**
Type d'emploi : CDI
Salaire : 22 800,00€ par an
Avantages:
- RTT
Programmation:
- Du lundi au vendredi
- Période de travail de 8 Heures
- Repos le week-end
- Travail en journée
Lieu du poste : En présentiel
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