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Customer Support

Il y a 3 mois

Toulouse, Occitanie, France airbus Temps plein
Job Description:

English Version :

Airbus Commercial Aircraft is looking for a Customer Support - AIRBUS Avionics Product Leader (f/h) to join our based in Toulouse, France.

AIRBUS Avionics is a human-size entity (550 FTE), chamber of Reference for Avionics Equipments which designs, develops, manufactures & supports a wide panel of strategic products (Flight Control Computers, Flight Warning Computers, Air Traffic System, Radome...) on all AIRBUS Aircrafts Programs & on ATR.

You will join the "Customer Support & Services" department of AIRBUS Avionics, in charge of supporting 300+ Customers (Airlines, Maintenance organizations (MRO), ATR, Brokers...) on Avionics & Radome products and rated 1st for the last 7 years for its performances in the frame of the Airbus Customer Support Supplier Rating survey with Airlines.

Your working environment:

Global capital of aeronautics and European capital for space research, Toulouse is a dynamic city in the southwest of France served by an international airport. Ideally located between the Mediterranean sea and the Atlantic ocean and close to the Pyrenees mountains, it offers plenty of options for outdoor activities

How we care for you:

  • Financial rewards: Attractive salary, agreements on success and profit sharing schemes, employee savings plan abounded by Airbus and employee stock purchase plan on a voluntary basis.
  • Work / Life Balance: Extra days-off for special occasions, holiday transfer option, a Staff council offering many social, cultural and sport activities and other services.
  • Wellbeing / Health: Complementary health insurance coverage (disability, invalidity, death). Depending on the site: health services center, concierge services, gym, carpooling application.
  • Individual development: Great upskilling opportunities and development prospects with unlimited access to e-learning courses to develop your employability, certifications, expert career path, accelerated development programmes, national and international mobility.

At Airbus, we support you to work, connect and collaborate more easily and flexibly. Wherever possible, we foster flexible working arrangements to stimulate innovative thinking.

Your challenge:

As Customer Support Product Leader, you will be the focal point for Airlines operations support regarding a dedicated product portfolio.

Through your activities on Aircraft Operations and on your Products portfolio, by sharing related information/topics and on top of your support activities, you will have the great opportunity to contribute in some design and manufacturing initiatives, aiming on an end-to-end basis, to improve the Airbus Avionics global products performances.

Your missions :

In this strategic position for the Department, you will notably :

  • Technically interface with Customers (Airlines..) and be accountable for ensuring them a high level of technical support and services.
  • Closely collaborate with your colleagues within the Commercial team and with Customer order desk officers having a collective objective to ensure Customers Satisfactions in the AIRBUS Avionic Products and support performances.
  • Be the voice of Airline customers within AIRBUS Avionics & Simulation domain regarding Technical topics.
  • Be accountable for analyzing products behavior (for dedicated Customers and worldwide).
  • Technically interact with OEMs (as Tiers 2) & other Airbus functions (S, 1SY, ...)
  • Participate in equipment developments and improvement activities (Design to services) to support the introduction of new standards and update process and training documents.
  • Lead training sessions to Customers on your Product Portfolio for line maintenance and shop repair topics.

This role may involve some yearly business trips worldwide and as such you must be able to travel accordingly.

Your Boarding Pass :

  • Strong Customer orientation
  • Demonstrated leadership with the capacity to positively influence people.
  • Team player with an open, proactive behavior.
  • Autonomous
  • Strategic thinking and ability to analyze and solve problems to achieve results.
  • Excellent written and oral communication skills
  • Willingness to understand Avionics Systems
  • Eager to work in a dynamic environment
  • Language Skills : advanced level of English and fluent French
  • Previous technical experiences and/or similar position in the aerospace industry
  • Experience of Airline, OEM or MRO would be a plus

This position is graded Classification 13.

Version Française :

Airbus Commercial Aircraft recherche un Customer Support - AIRBUS Avionics Product Leader (f/h) pour rejoindre notre département "Customer Support & Services" AIRBUS Avionics & Simulation basé à Toulouse, France.

Airbus Avionics est une entité à taille humaine (550 ETP), chambre de référence pour les équipements avioniques, qui conçoit, développe, fabrique et supporte un large panel de produits stratégiques (Calculateurs de commande de vol, Calculateurs d'alarmes de vol, Système de trafic aérien, Radome...) sur tous les programmes avions AIRBUS et ATR.

Vous rejoindrez le département "Customer Support & Services" d'AIRBUS Avionics, en charge d'accompagner plus de 300 Clients (Compagnies Aériennes, Organismes de Maintenance (MRO), ATR, Brokers...) sur les produits Avionique & Radome et classé 1er au cours des 7 dernières années pour ses performances dans le cadre de l'évaluation "AIRBUS Customer Support Supplier Rating" auprès des compagnies aériennes.

Votre environnement de travail :

Capitale mondiale de l'aéronautique et capitale européenne de la recherche dans le spatial, Toulouse est une ville dynamique du sud-ouest de la France desservie par un aéroport international. Idéalement située entre la mer Méditerranée et l'océan Atlantique et à proximité des Pyrénées, elle offre de nombreuses possibilités d'activités de plein air

Parce que nous prenons soin de vous :

  • Avantages financiers: Salaire attractif, accords d'intéressement et de participation, plan d'épargne salariale abondé par Airbus, plan d'actionnariat salarié sur la base du volontariat, avec attribution d'actions gratuites en fonction du nombre d'actions souscrites.
  • Équilibre vie privée / professionnelle: Des jours de congés supplémentaires pour occasions spéciales et des options de transfert de congés, un comité d'entreprise proposant de nombreuses activités socio-culturelles et sportives et d'autres services.
  • Bien-être / santé: couverture complémentaire des frais de santé et de prévoyance (incapacité, invalidité, décès). Selon le site : centre de services de santé, services de conciergerie, salle de sport, application de covoiturage.
  • Développement individuel: des opportunités d'évolution et des possibilités de formations nombreuses (catalogue de plus de e-formations disponibles en libre accès pour développer votre employabilité, certifications, programmes de développement accéléré, parcours expert, mobilité nationale et internationale).

Chez Airbus, nous vous aidons à travailler, à vous connecter et à collaborer plus facilement et de manière plus flexible. Partout où cela est possible, nous favorisons la flexibilité dans nos modes de travail afin de stimuler l'esprit d'innovation.

Vos challenges:

En tant que responsable produit au sein du département de support client d'AIRBUS Avionics, vous serez le point focal du support opérationnel des compagnies aériennes en charge d'un portefeuille de produits dédié.

Les leçons tirées des opérations clients et les données collectées au sein des ateliers de réparation mises au profit de la conception des produits, vous permettront d'acquérir une excellente visibilité et une compréhension complètes de la conception, de la fabrication et du support.

Grâce à vos activités sur les opérations aéronautiques et en regard de votre portefeuille de produits, en partageant des informations/sujets connexes et en plus de vos activités de support, vous aurez d'excellentes opportunités de contribuer à certaines initiatives de conception et de fabrication, visant ainsi, de bout en bout, à améliorer les performances globales des produits AIRBUS Avionics

Votre mission :

Dans ce poste stratégique pour le Département, vous allez notamment :

  • Etre l'interface technique des clients (Compagnies aériennes) et à ce titre serez responsable d'offrir un haut niveau de support et de services.
  • Collaborer étroitement avec vos collègues de l'équipe commerciale dans un objectif commun d'assurer la satisfaction des clients et un support performant autour pour des produits avioniques d'AIRBUS .
  • Être la voix des clients des compagnies aériennes dans le domaine AIRBUS Avionics & Simulation concernant des sujets techniques.
  • Être responsable de l'analyse du comportement des produits (pour les clients dédiés et dans le monde entier).
  • Être l'interface technique avec les OEM (en tant que Tiers 2) / le service client Airbus / les autres services d'AIRBUS Avionics et les clients.
  • Fournir des informations/analyses/directives techniques aux clients.
  • Participer aux activités de développement et d'amélioration des équipements (de la conception aux service après vente) pour soutenir l'introduction de nouveaux produits et mettre à jour les processus et les documents de formation.
  • Délivrer des sessions de formation aux clients sur des sujets relatifs aux systèmes, aux équipements, à la maintenance en ligne et à la réparation en atelier.

Ce rôle peut impliquer des voyages d'affaires annuels dans le monde entier et, en tant que tel, vous devez être apte à voyager en conséquence.

Votre carte d'embarquement :

  • Forte orientation client
  • Leadership démontré avec la capacité d'influencer positivement les gens
  • Esprit d'équipe avec un comportement ouvert et proactif
  • Autonomie
  • Pensée stratégique et capacité à analyser et à résoudre des problèmes pour obtenir des résultats.
  • Excellentes compétences en communication écrite et orale
  • Compréhension des systèmes avioniques
  • Désir de travailler dans un environnement dynamique
  • Compétences linguistiques : niveau avancé d'anglais et français courant
  • Bonne connaissance des composants avioniques de l'avion et/ou poste similaire dans l'industrie aéronautique
  • Une expérience en compagnie aérienne, OEM ou MRO serait un plus

Ce poste est classé 13

This job requires an awareness of any potential compliance risks and a commitment to act with integrity, as the foundation for the Company's success, reputation and sustainable growth.

Company:

Airbus Operations SAS

Employment Type:

Permanent

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Classe Emploi (France): Classe G13

Experience Level:

Professional

Job Family:

Customer Eng.&Technical Support&Services