Client Services Representative

il y a 2 semaines

Paris, Île-de-France Novasyte Temps plein
Join us on our exciting journey


IQVIA is The Human Data Science Company, focused on using data and science to help healthcare clients find better solutions for their patients.

Formed through the merger of IMS Health and Quintiles, IQVIA offers a broad range of solutions that harness advances in healthcare information, Technology, analytics and human ingenuity to drive healthcare forward.

Department Overview


The Global Market Insights team is a Global business unit with local expertise and talent, delivering leading solutions to the pharmaceutical and life sciences industry.


The GMI Service team provides a range of support and additional insight across the GMI portfolio, ensuring clients maximise their usage of GMI products and services to facilitate a positive and productive long-term relationship.

Job Overview

Responsibilities:

  • Serve as an expert dedicated contact for clients using GMI data and services
  • Establish and build positive client relationships with defined clients, understanding their requirements in terms of data and services
  • Ensure all contracted services are delivered in a timely manner and identify opportunities to expand usage via regular tracking KPI reports
  • Manage end to end query resolution process, managing cross functional stakeholders to ensure a full and timely response is provided
  • Provide additional insights, interpretation and recommendations for the data to enable appropriate resolution of business questions and/or issues
  • Design and execute against a bespoke client training plan on all aspects of GMI data and systems in line with specific client requirements
  • Conduct regular client service review meetings virtually or at the customer site to address ongoing client service needs and priorities
  • Define and manage production of complex adhoc studies for clients
  • Supporting the team lead on driving and implementing as hoc GMI Service initiatives
  • Coaching and/ or mentoring of junior staff or new starters
  • Knowledge of the pharmaceutical and healthcare market
  • Ability to understand and communicate detailed analysis and reporting on client issues such as complex data queries
  • Ability to manage client expectations with regards to timelines as well as product/service capabilities.
  • Good understanding of IQVIA assets with knowledge of Global Market Insights core offerings
  • Advanced Excel and PowerPoint skills
  • Ability to manage multifunctional tasks
  • Analytical skills and a strong attention to detail
  • Excellent team player
  • Fluent in French and English spoken and written 1+ years of client facing experience, ideally within the pharmaceutical industry.
Desirable- Experience working with multi-geographical teams- Experience working with IQVIA GMI data or Syndicated Analytics- Experience working with Salesforce

PLEASE SUBMIT YOUR CV IN ENGLISH
We know that meaningful results require not only the right approach but also the right people. Regardless of your role, we invite you to reimagine healthcare with us. You will have the opportunity to play an important part in helping our clients drive healthcare forward and

Whatever your career goals, we are here to ensure you get there

We invite you to join IQVIA.


IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.

We believe in pushing the boundaries of human science and data science to make the biggest impact possible - to help our customers create a healthier world.

Learn more at

  • Client Services Representative

    il y a 2 semaines

    Paris, Île-de-France Christie's Temps plein

    Christie's, maison de vente internationale, leader mondial sur le marché de la vente aux enchères recrute un(e) Chargé(e) de Clientèle - Client Services Representative, en intérim, au sein du Service Clients, et rattaché(e) à la Direction des Opérations.Rouage essentiel au fonctionnement d'une maison de vente aux enchères, la Direction des...

  • Client representative fund administration

    Il y a 2 mois

    Paris 06 Luxembourg, Île-de-France Blackridge Group Temps plein

    CLIENT REPRESENTATIVE FUND ADMINISTRATIONThe incumbent is responsible as direct and main contact for the timely and accurate delivery of Client support for all fund administration requests and project execution.ResponsibilitiesMain contact for fee

  • Customer Service Representative

    il y a 2 semaines

    Paris, Île-de-France IMPREZZO GmbH Temps plein

    Join IMPREZZO GmbH for a remote Customer Service Representative role in Paris. We specialize in the management and marketing of resort and tourism properties.Duties: Resolve inquiries and complaints. Assist with bookings. Collaborate to provide seamless service. Document customer interactions. Maintain service quality.Requirements: 1 year customer service...

  • Customer Service Representative

    il y a 2 semaines

    Paris, Île-de-France Webhelp Portugal Temps plein

    Experience the power of a life-changing careerAre you in search of what comes next? We are a leading global company in technology and services that fuels the brands we will see tomorrow. We collaborate with well-known brands - the ones you interact with daily - to enhance their business operations using technology and comprehensive solutions, across more...

  • Client Service Representative M/F

    il y a 2 semaines

    Paris, Île-de-France Lydia Solutions Temps plein

    La fintech française a acquis une grande notoriété grâce à cette fonctionnalité et compte aujourd'hui plus de 7 millions d'utilisateurs.A présent, Lydia Solutions, franchit un nouveau cap : après avoir lancé début avril notre nouvelle application Lydia, 100% dédiée aux remboursements entre amis et aux cagnottes, nous dévoilons aujourd'hui notre...

  • Sales Development Representative

    il y a 2 semaines

    Paris, Île-de-France Licorne Society Temps plein

    Licorne Society a été missionné par une startup en pleine croissance pour les aider à trouver leur Sales Development Representative H/FA propos de l'entreprise:l'entreprise company is the European Leader for providing neutral server and specific web products serving B2B customer and fleet industry in the Short Rental, Leasing and Mobility Operators...

  • Business Development Representative

    il y a 2 semaines

    Paris, Île-de-France Kofax Temps plein

    Inside Sales Business Development Representative enables Sr. Sales Account Executives (AE) to focus maximum time on selling by supporting and contributing to the AE success and growth.Supports Sr.Sales Account Executive (AE) and Customer with all customer-impacting questions and requests: Redirect requests/issues to appropriate functions Ownership of issues...

  • Renewal Sales Representative

    il y a 2 semaines

    Paris, Île-de-France Fortinet Temps plein

    Renewal Sales Representative OverviewThe Renewal Sales Representative will support Fortinet Account Managers and work directly with Fortinet partners and existing end user customers following up on renewal services. The primary focus is to generate a pipeline through renewals, identifying cross-sell, up-sell and technological upgrade opportunities from the...

  • Sales Representative

    il y a 2 semaines

    Paris, Île-de-France tesa Temps plein

    What you will doDepending of the Field Sales Manager France Special Trade, the Sales Representative is the first operational point of contact of the customer, for Paris/IDF perimeter. He/She takes part in recommending products, presenting new product launches, proposing standard price offers and taking part in customer order-taking.Main responsibilities are...

  • Offre d'Alternance Sales Development Representative H/F

    il y a 2 semaines

    Paris, Île-de-France PST&B - Paris School of Technology & Business Temps plein

    Offre d'Alternance : Sales Development Representative - Alternance H/FParis School of Technology and Business (PSTB) - Paris, 75 Type de Contrat : AlternanceRémunération : La rémunération est ajustée selon l'âge et le niveau d'études du candidat.Description du posteEn tant que Sales Development Representative chez notre partenaire, vous serez en...

  • Sales Representative

    il y a 2 semaines

    Paris, Île-de-France HEKA Temps plein

    de l'entreprisePionnier du **Consulting 4.0**, Sia Partners réinvente le métier du conseil et apporte un regard innovant et des résultats concrets à ses clients. Nous avons développé des solutions basées sur l'Intelligence Artificielle et le design pour augmenter l'impact de nos missions de conseil. Notre présence globale et notre expertise dans plus...

  • Territory Sales Representative

    il y a 2 semaines

    Paris, Île-de-France Sage Temps plein

    **Nom du poste à pourvoir**- Territory Sales Representative**Description du poste**- Commercial terrain (Segment de marché MEDIUM) en charge du NCA et In-life sur un territoire géographique. Conquête de nouveaux clients sur le territoire géographique attribué, animation, fidélisation et développement de l'ARPAC auprès des clients abonnés rattachés...

  • Sales Development Representative H/F

    Il y a 2 mois

    Paris, Île-de-France IMAGREEN Temps plein

    Imagreen est un cabinet de conseil et de recrutement, spécialisé depuis plus de 10 ans dans le secteur de la transition environnementale et sociale. Nous avons à cœur d'accompagner et d'accélérer la transformation de la société tout en valorisant la carrière des femmes et des hommes.Nos consultants RH vous accompagnent dans l'ensemble du processus...

  • Sales Development Representative H/F

    il y a 4 semaines

    Paris, Île-de-France IMAGREEN Temps plein

    Imagreen est un cabinet de conseil et de recrutement, spécialisé depuis plus de 10 ans dans le secteur de la transition environnementale et sociale. Nous avons à cœur d'accompagner et d'accélérer la transformation de la société tout en valorisant la carrière des femmes et des hommes.Nos consultants RH vous accompagnent dans l'ensemble du processus...

  • Sales Development Representative

    il y a 7 jours

    Paris, Île-de-France SlimPay Temps plein

    Why join us?As an Outbound Enterprise SDR at Slimpay, you'll be an essential part of our new business strategy.You'll have an impact on Slimpay's growth and you'll be able to improve the way our future clients are handling their customer journey.Being the "first" sales contact with prospective customers, you'll identify the leads in their territory, qualify...

  • Business Development Representative

    il y a 4 semaines

    Paris, Île-de-France timesjobs Temps plein

    We are looking for a Business Development Representative to join our team in France or the Netherlands, reporting to the leader of Business Development Representatives. In this role, you will be responsible for generating and qualifying sales opportunities for follow-up by the direct sales teams. The position entails heavy outbound calling, the use of email,...

  • Sales Development Representatives

    il y a 2 semaines

    Paris, Île-de-France Akio Temps plein

    La plateforme logicielle s'adresse aux centres de contact et aux services clients. Elle permet aux entreprises de développer une expérience personnalisée avec leurs clients, grâce à une gestion unifiée de toutes les interactions, renforcée par l'analyse des conversations. En 20 ans, Akio a construit une solide base de références parmi les plus...

  • Alternance Sales Development Representative

    il y a 2 semaines

    Paris, Île-de-France ISCOD Temps plein

    Alternance Sales Development Representative - Boulogne-Billancourt (F/H) Ceci est une offre pour un contrat en ALTERNANCE. Vous devez être titulaire d'un BACCALAUREAT et remplir les critères d'éligibilité.Qui sommes-nous ?L'ISCOD, spécialiste de la formation en Digital Learning, recherche pour son entreprise partenaire, Spécialisé dans les métier RH...

  • Alternance Sales Development Representative

    il y a 2 semaines

    Paris, Île-de-France ISCOD Temps plein

    Alternance Sales Development Representative - Lyon (F/H) Ceci est une offre pour un contrat en ALTERNANCE. Vous devez être titulaire d'un BACCALAUREAT et remplir les critères d'éligibilité.Qui sommes-nous ?L'ISCOD, spécialiste de la formation en Digital Learning, recherche pour son entreprise partenaire, une société de gestion de patrimoine qui...

  • Business Development Representative

    il y a 2 semaines

    Paris, Île-de-France Dolead Temps plein

    Dolead travaille aux côtés des équipes marketing et commerciales de ses clients pour soutenir leur croissance, en lançant des campagnes d'acquisition payantes et en générant des leads prêts à être vendus à un coût fixe par lead.Nous recherchons un profil Business Development Representative pour travailler avec notre équipe et soutenir notre...