Customer Service Team Leader

il y a 1 semaine

Valenciennes, Hauts-de-France NRF Temps plein
Are you looking for a new challenge where you can work as part of an international customer service support ? Do you not only want to contribute to the growth of the organization, but also have the opportunity to grow yourself ? NRF is hiring a Customer Service Team Leader based in Valenciennes

ABOUT THE JOB:


As a Customer Service Team Leader you will focus on supervising and leading a Team of 4 customer service representatives in France.


WHAT ARE YOU GOING TO DO AS A CUSTOMER SERVICE TEAM LEADER?:

  • Manage the day to day team operation, providing guidance to the Team.
  • Handle Customer Service issues, such as product recalls or service interruptions, and develop strategies for effective communication and resolution.
  • Check if a customer from a region needs and additional attention ; revise tasks to secure coverage based on the incoming requests.
  • Be a streamline filter for detailed demands and identify the actual requirements for CS Manager.
  • Join meetings which are beneficial for CS department; follow up processes that are in other countries, key take away information and develop locally.

WHAT DO YOU BRING AS A CUSTOMER SERVICE TEAM LEADER?:

  • You have completed a bachelor degree.
  • You are ready for a second step in your career 3 or more years of relevant working experience.
  • Experience in the automotive sector would be a big advantage.
  • You have strong multitasking skills, you are a Team Player and customer service oriented.
  • Excel holds no secrets for you.
  • You have good knowledge of English and French, both written and spoken.

ABOUT THE TEAM


You will be part of an international team of 38 Customer Service employees, reporting to the Customer Service Manager directly.


Competitive salary
Remuneration that will be adequate to your skills, experience and results - NRF appreciates employees, also financially

Medical care
60% paid by NRF

Transport
Commuting allowance

Lunch vouchers
7.50€/day - NRF pays 4.50€

Summer Bonus
310€ for employee with other a year

Christmas Bonus
150€ on November Pay - and a voucher card for children

Cofinancing in buying a cycle

Pleasant working environment
Fruit in the office, delicious coffee or tea, or maybe team-building events? Of course, we care about our employees

Nice atmosphere

We will say immodestly:
it's just fun to work with us

Customer Service Team Leader:

  • Specialism:
  • Customer service
  • Job type:
  • Fulltime
  • Location(s):
Valenciennes

BENEFITS

NORA:

If you have any questions about this vacancy or the procedure, please contact me.


******
Equalture:**Read more about the background here

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