Emplois actuels liés à Customer Success Enterprise - Paris, Île-de-France - PlayPlay
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il y a 2 jours
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Senior Enterprise Customer Success Manager
il y a 1 mois
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Strategic Enterprise Customer Success Manager
il y a 3 semaines
Paris, Île-de-France Akeneo Temps pleinAbout the Role:The Enterprise Customer Success Manager is a critical position within the Customer Success organization at Akeneo, responsible for helping our most valued customers achieve success and maximize their return on investment (ROI) from our solutions. This role involves managing a portfolio of strategic accounts and providing a direct impact on...
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Enterprise Customer Success Manager
il y a 1 semaine
Paris, Île-de-France Akeneo Temps pleinJob DescriptionAkeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere.Akeneo empowers business leaders with software, education, and an engaged community all...
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Strategic Enterprise Customer Success Manager
il y a 1 mois
Paris, Île-de-France Akeneo Temps pleinAbout AkeneoAkeneo is a global leader in Product Information Management (PIM), dedicated to creating a world where every product interaction is an enriching experience for consumers and professionals alike. Role OverviewThe Strategic Enterprise Customer Success Manager (CSM) plays a vital role within our Customer Success team, ensuring our esteemed clients...
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Strategic Enterprise Customer Success Manager
il y a 1 mois
Paris, Île-de-France Akeneo Temps pleinAkeneo stands at the forefront of Product Experience (PX) solutions, recognized globally as a leader in Product Information Management (PIM). Our mission is to create an environment where every product interaction becomes a meaningful experience, guiding both consumers and professionals towards optimal purchasing decisions, regardless of time or location....
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Enterprise Sales Executive
il y a 1 semaine
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Customer Success Manager
il y a 3 semaines
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Enterprise Sales Executive
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Enterprise Sales Executive
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Enterprise Sales Executive
il y a 1 semaine
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Enterprise Sales Executive
il y a 1 semaine
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Customer Success Lead
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Enterprise Sales Executive
il y a 1 semaine
Paris, Île-de-France Taxbit Enterprise Temps pleinDrive Commercial Growth with TaxBit EnterpriseAs a TaxBit Enterprise Sales Executive, you will play a pivotal role in driving our commercial growth engine by building relationships with prospective enterprise organizations and turning them into happy customers.We are seeking an accomplished and experienced solution seller with a proven track record of...
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Customer Success Manager
il y a 4 jours
Paris, Île-de-France Akeneo Temps pleinAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Akeneo. As a key member of our customer-facing team, you will be responsible for managing a portfolio of strategic accounts and providing a direct impact on revenue, engagement, and customer satisfaction.Key ResponsibilitiesContribute to the development of our customer...
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Mid-Market Customer Success Specialist
il y a 1 mois
Paris, Île-de-France LeanIX Jobs Temps pleinAt SAP LeanIX, we empower organizations to undergo continuous transformation. Our platform facilitates the efficient organization, planning, and management of IT landscapes, serving over 1300 clients in the realm of Enterprise Architecture Management.We are in search of a Mid-Market Customer Success Specialist to enhance our expanding team and assist clients...
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Strategic Customer Success Manager
il y a 3 semaines
Paris, Île-de-France MicroStrategy Temps pleinAbout MicroStrategyMicroStrategy transforms organizations into intelligent enterprises through data-driven innovation. Our success is built on the talent and energy of smart and driven people. As a pioneer in the Business Intelligence and analytics space, we deliver innovative software that empowers people to make better decisions and transforms the way they...
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Customer Success Consultant
il y a 4 jours
Paris, Île-de-France Mirakl Temps pleinAbout MiraklMirakl is a global leader in platform business innovation, empowering enterprises to drive significant growth and efficiency in their online business.Job Title: Customer Success ConsultantWe are seeking a highly skilled Customer Success Consultant to join our B2B team in Paris. As a key member of our team, you will be responsible for delivering...
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Customer Success Manager
il y a 4 jours
Paris, Île-de-France Akeneo Temps plein{"title": "Customer Success Manager", "description": "Join Akeneo's Team as a Customer Success ManagerAkeneo is the product experience (PX) company and global leader in Product Information Management (PIM). We empower business leaders with software, education, and an engaged community focused on product experience management.As a Customer Success Manager,...
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Customer Success Manager
il y a 4 jours
Paris, Île-de-France Akeneo Temps pleinAbout the RoleWe are seeking a highly skilled Customer Success Manager to join our team at Akeneo. As a key member of our customer-facing team, you will be responsible for managing a portfolio of strategic accounts and providing a direct impact on revenue, engagement, and customer satisfaction.Key ResponsibilitiesContribute to the development of our customer...
Customer Success Enterprise
Il y a 4 mois
Gérer un portefeuille de client
Suivre chaque client de l'onboarding jusqu'au renouvellement, en veillant à leur satisfaction continue. T'assurer que tes clients atteignent leurs objectifs avec PlayPlay (ROI). Piloter l'adoption de l'outil grâce à des KPIs d'usage Animer la communauté d'utilisateurs de chaque client. Assurer un faible taux de churn sur ton portefeuille.Développer une stratégie d'expansion
Identifier des "champions" et développer des relations de confiance avec eux. Déceler des opportunités d'expansion. Travailler en étroite collaboration avec les Account Executives sur des stratégies d'expansion (déjeuners clients, mapping, webinars, customer stories...).Accompagner tes clients dans leur stratégie vidéo
Les aider à définir leur stratégie éditoriale avec PlayPlay. Créer du contenu pour les aider à mieux utiliser la plateforme. Organiser des ateliers ou des webinars pour les aider à monter en compétence.Participer à des projets annexes
Améliorer nos processus internes (suivi client, formation des CSMs...). Enrichir notre offre d'accompagnement. Participer à des projets inter-équipes (ex : créer des customer stories avec l'équipe Marketing).Etre le porte-parole du client en interne
Equipe Produit : Faire remonter les retours des clients pour aider au développement de la plateforme. Equipe Sales : Accompagner les Sales en avant-vente et détecter des opportunités d'expand. Tout PlayPlay : Partager la connaissance client à toute l'entreprise à travers des présentations régulières, et des channels slack dédiéesTES COMPÉTENCES
Entre 3-5 ans d'expérience en contact avec des clients (CSM, Account Manager, KAM...). Expérience indispensable dans le B2B sur des Grands Comptes. Expérience en SaaS et/ou start-up est un gros plus. Niveau d'anglais courant (C1 - C2).À PROPOS DE TOI
Bon communicant(e) : Tu possèdes une véritable aisance relationnelle et d'excellentes capacités de communication orale et écrite. Créatif(ve) : Tu sais proposer et mettre en place des idées impactantes pour dorloter tes clients Empathique : Tu as la capacité de comprendre et d'éprouver les difficultés de tes clients, et de leur donner des conseils personnalisés pour les aider. Analytique : Tu suis les usages de tes clients afin d'optimiser l'utilisation de la plateforme. Passion pour les Gifs de panda. NOS VALEURS - Créatifs : Nous faisons les choses pas comme les autres et nous aimons ça. C'est ce grain de folie qui donne la liberté à chacun d'innover et d'aller jusqu'au bout de ses idées.- User-first : Nos clients sont au ❤ de tout ce que nous entreprenons car un produit n'est rien sans ses utilisateurs et c'est avec ses utilisateurs qu'un produit grandit.- Unis : Ce qui nous motive, c'est réussir ensemble. Nous sommes les spécialistes des projets inter-équipes : c'est en partageant nos expertises et en nous soutenant les uns les autres que nous atteignons nos objectifs. - Ambitieux : Nous n'avons pas peur d'aller vite et de prendre des risques. Si le plan A ne fonctionne pas, il y a encore toutes les lettres de l'alphabet. Nous tirons des leçons de nos expériences et nous nous adaptons.- Exigeants : Nous prenons en main nos projets, avec responsabilité. Nous sommes exigeants envers les autres mais avant tout, nous donnons le meilleur de nous même. DIVERSITÉ & INCLUSION Chez PlayPlay, nous nous engageons à promouvoir un environnement où la diversité et l'inclusion sont au cœur de nos valeurs. Notre objectif est d'attirer et de constituer une équipe diverse, équitable et inclusive, où chacun se sent le bienvenu.En tant qu'employeur qui favorise l'égalité des chances, nous veillons à ce que le processus de candidature et notre lieu de travail soient ouverts à tous.