Application Services Manager
il y a 4 semaines
Join our dynamic team as an Asendia Group Application Service Manager, where you’ll play a key role in both daily operations and forward-thinking projects. We’re looking for a tech-savvy all-rounder who thrives on balancing business-as-usual activities with continuous improvement initiatives, ensuring our applications are robust, up-to-date, and aligned with business goals.
Our Company:
We are one of the world's leaders in international e-commerce and mail, delivering packages, parcels and documents to more than 200 destinations across the globe. Combining the experience and expertise of our founding companies, La Poste and Swiss Post, Asendia brings together a wealth of international and local know-how. Asendia is committed to sustainability, being 100% carbon neutral through offsetting. Asendia employs over 1,700 people in Europe, UK, Asia Pacific and the USA, a global network blended with a local presence.
Your tasks:
- Lead the Group Application Service Management Tower and act as the primary point of contact and distribute and coordinate activities.
- Manage the end-to-end service of Asendia Group Applications within your scope.
- Coordinate and manage vendor activities, including but not limited to releases, incidents, problems, escalations, KPI targets, budget and performance.
- Ensure effective communication to support teams, vendors, end users and management is provided in a timely manner.
- Ensure documentation is kept up to date and stored in the collaboration workspace.
- Provide Level 3 support for Asendia Group Applications within scope.
- Work with internal and external teams on keeping the applications up to date, and resilient. Lead and coordinate the any upgrade activities where needed.
- Ensure the right support levels are in place to support the applications, where they are not making proposals to design a solution and lead the implementation.
- Report on SLAs and KPIs and take actions accordingly.
- Provide training and support to support teams and end users.
- Manage the relationship with the business representatives for applications.
- Monitor System performance, provide updates and continual service improvements to ensure reliability and efficiency.
Your profile:
• IT Infrastructure knowledge
• Good LINUX and Windows knowledge
• Python experience.
• Web technologies, HTML, Apache Server, .NET framework knowledge.
• Proficiency in relational databases and SQL and MySQL queries.
• Networking and DNS knowledge.
• IT Service Management knowledge (ITIL, COBIT Etc.
• Demonstrated resilience, ability to manage yourself and motivate others. Act as a role model for your team and peers.
• You are a self-motivated, persistent, and flexible person with the capacity to listen and understand customers’ requirements.
• Strong communication skills, including the ability to articulate complex ideas clearly and engage
Our facts:
• Our mission is to consistently exceed our customers’ expectations.
• Our core values are trust, friendliness, ease of use and a strong commitment to sustainability.
• We offer fair and contemporary working conditions.
• Your workplace can be in any European Asendia branch with the flexibility to work remotely.
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