Customer Technical Support

il y a 4 semaines


BoulogneBillancourt, Hauts-de-Seine, France Huawei Consumer Business Group Temps plein

Main Responsibilities

Distributor and dealer after sale service support:

  1. After sale service contract review and negotiation;
  2. Regular visit and communication for after sale service issue;
  3. Refund reconciliation;

After sale service center repair support:

  1. Service providers authentication and contract review, negotiation;
  2. Service repair TAT and Repair quality management;
  3. Service center repair related technician support;
  4. Service center compliance checking and measure;

Spare part:

  1. Responsible for overall spare parts business management;
  2. Samples management (receiving, package, delivery, etc);

Consumer issue support:

  1. Crisis and end user complain handling;
  2. Hotline issue support;

Requirements

  • Be able to work under pressure and be target oriented;
  • Good English and French, both written and spoken;
  • Ability to work flexibly, effectively, and efficiently in a fast-paced environment;
  • Positive and proactive approach to work;
  • Strong quantitative and analytical skills;
  • Adapts communication style and works effectively across multiple functions and sites;
  • Has after sales service industry or operation management experience at least 1 year.


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