Partnership Success Coordinator

il y a 3 jours

Paris, Paris, France PowerDot Temps plein

Powerdot started with the vision that charging your car should be as easy as charging your smartphone. And so for that to happen, chargers need to be available where people naturally spend their days.

Our mission? is as simple as ambitious - Accelerate Sustainable Mobility by investing in, installing, and operating EV chargers with a cutting-edge business model. We help businesses find the right charging solutions for their customers. Today, we’ve partnered with over 1,200 businesses across Portugal, Spain, France, Belgium, Luxembourg, and Poland, with more than 2,200 contracted locations.

Who are we? ? Firstly, we are Partner Obsessed creating bespoke solutions to better serve our partners’ customers. ? Secondly, we love the challenge of making EV charging simpler, readily available, and integrated with diverse retail and service experiences. ? Finally, we are all about growing, expanding our network, our partners’ businesses, and the professional development of our team, all while driving the EV ecosystem forward.

Who are you? We seek empowered top performers who share our mission and values, and who are ready to think disruptively and join our exciting journey. ?

Responsibilities:

En tant que Partnership Success Coordinator, tu auras un poste clé, chargé d’approfondir les partenariats déjà existants avec les retailers afin d’imbriquer nos bornes dans leur activité commerciale. Ton rôle sera dynamique, avec une multitude de fonctions:

  • S’assurer de la satisfaction des clients signés, en travaillant étroitement avec l’équipe Opérations
  • S’assurer de l’adoption par nos clients, de nos divers outils, pour s’intégrer avec leur activité retail: intégration avec leurs programmes de fidélité, promotions croisées, opérations marketing éphémères sur les bornes pour amener du trafic en magasin
  • Designer et lancer des opérations spéciales sur les bornes, en lien avec les événement s de nos clients retailers
  • Maximiser notre Net Promoter Score auprès de nos clients
  • Récolter le feedback des clients pour alimenter notre roadmap produit et notre discours commercial
  • Automatiser au maximum les process ci-dessus
  • Identifier les sites sous-performants et proposer des initiatives pour augmenter leur utilisation, conjointement avec le partenaire ou de manière indépendante
  • Business development : extension de notre réseau
  • Identifier les sites sur lesquels rajouter des bornes et signer des contrats d’extension sur nos sites existants
  • Transformer des clients existants en ambassadeurs auprès d’autres prospects
  • Coordonner avec le reste de l'équipe de Business Development pour aider à l’atteint e des objectifs de développement commercial

The Candidate we are looking for :

  • De formation Bac+5 Ecole de Commerce / d’Ingénieur ou équivalent
  • Tu as 2-3 ans d’expérience idéalement en customer success management dans une scale-up B2B en hyper-croissance
  • Doté(e) d’une excellente communication écrite et orale, tu sais exposer succinctement un état d’avancement et d’éventuels obstacles, ainsi que expliquer commercialement notre proposition de valeur à un client
  • Très bonnes capacités organisationnelles avec le sens des priorités
  • Pragmatique, tu ne te perds pas dans les détails et tu sais trouver rapidement une solution simple à un problème
  • Avec un fort esprit entrepreneurial, tu as l’autonomie et l’indépendance nécessaires pour prendre des décisions importantes rapidement
  • Rigoureux et méthodique, tu sais analyser les performances d’une initiative et prendre les conclusions qui s’imposent
  • Doté(e) d’une aisance à l’oral et à l’écrit, tu aimes beaucoup le contact client
  • Très bonne gestion du stress, notamment dans des situations de tension avec des clients
  • Forte sensibilité commerciale, tu as la créativité et le goût du challenge pour proposer des solutions innovantes et pertinentes aux clients
  • Tu as la capacité de bien comprendre notre Business Plan et nos leviers de croissance et de rentabilité, en tant que fonds d’investissement, mais aussi de bien comprendre le business des retailers pour leur proposer des solutions adaptées à leurs besoins
  • Appétence et enthousiasme pour la mobilité durable et la volonté de conquérir un marc hé en pleine croissance avec une proposition de valeur disruptive. Une expérience dan s la mobilité électrique est un plus. Si ce n’est pas le cas, nous saurons te faire monter en puissance.

Compte tenu des objectifs de ton poste, tu es disponible pour te déplacer de temps en temps en France.

Get to know our benefits

  • Private health insurance
  • Gym pass membership
  • Flexible time (you own your time)
  • Annual offsite - last year it was in Óbidos, don’t miss the next one
  • Recurrent team buildings in our local teams

Last but not least, at Powerdot we strongly believe that the best solutions and the most innovative ideas come from the coexistence of people with different backgrounds that reflect the diverse world we live in. We seek for a culture of diversity and inclusion - a culture where equal opportunities and mutual respect prevail and where everyone has the opportunity to speak up, challenge the status quo and make the difference.



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