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Customer Care Operations Lead
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Customer Care Team Supervisor
il y a 2 semaines
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Customer Care Team Leader
il y a 2 semaines
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Client Relationship Specialist
il y a 2 semaines
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Customer Care Support Specialist
il y a 3 jours
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Customer Support Specialist
il y a 2 semaines
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Client Relationship Specialist
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Customer Support Analyst
il y a 2 semaines
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Customer Care and Quality Director
il y a 2 semaines
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Customer Support Specialist
il y a 6 jours
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Customer care
il y a 6 jours
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Customer Experience Manager
il y a 3 jours
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Customer Support Specialist
il y a 2 semaines
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Senior Customer Support Specialist
il y a 2 semaines
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Ticketing & Customer Experience Manager
il y a 7 jours
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Customer Support Specialist
il y a 2 semaines
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Alternance - Responsable de la Satisfaction Client (H/F)
il y a 2 semaines
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Customer Service Advocate
il y a 2 semaines
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Customer Service Advisor
il y a 2 semaines
Paris, Île-de-France Believe Temps pleinJob OverviewBelieve is seeking a Customer Support & Care Specialist for a permanent position.As a vital member of the Customer Support & Care team, you will serve as the primary liaison for our clients (Producers, Labels, Artists) to address their inquiries and challenges.Your key responsibilities include:Addressing concerns related to content, royalties,...
Communication et Customer Support/Customer Care- Stage 6 mois
Il y a 2 mois
Rattaché(e) à l'équipe Client Success dont le but est la fidélisation de nos clients, tu aideras au développement et à la mise en place d'une offre de services complémentaires à notre solution logicielle.
Accompagnement :
Tu accompagneras nos clients dans leur utilisation de l'outil vidéo Tu accueilleras les appels utilisateurs et analyseras leurs besoins Tu assureras un follow-up clients de l'expression du besoin à la résolution rapide et définitive de leur difficulté> Psst Petit bonus : si tu aimes les jeux de piste ou tu es un Sherlock Holmes en herbe : au support tu auras un vrai travail d'enquête pour résoudre des problèmes fonctionnels et techniques rencontrés par nos clients
Communication :
Tu seras amené.e à créer des vidéos pour le compte de nos clients (via notre outil sur lequel tu seras formé(e))Tu participeras au selfcare client en rédigeant et créant des contenus visant à guider nos clients dans l'utilisation de l'outil Tu assureras la communication fluide entre les équipes techniques et les équipes CustomerEnfin, tu proposeras des pistes d'optimisation de l'outil, en lien avec les équipes produits. Tu es la voix du client en interneTu as envie de voir ce que ça donne "en vrai" ? Voici une petite vidéo
Début du stage souhaité : Mi-juin ou juillet 2024 pour une durée de 6 mois
