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About Energy One
Energy One is a prominent global provider of software solutions and services tailored for the wholesale energy, environmental, and carbon trading sectors.
Headquartered in Australia and publicly listed on the ASX, Energy One operates across multiple locations including Adelaide, Sydney, Brisbane, Melbourne, Paris, Belgium, and the UK. Our mission is to drive the green energy transition by delivering cutting-edge trading software solutions, operational support, commercial advisory, and risk transfer broking services to the international energy market. Our team manages over 17 distinct products, each at various stages of their lifecycle, with trading operations spanning Europe and Australia.
Our software suite encompasses ETRM, process automation, automated bidding/nominations, and algorithmic trading. Beyond software, we offer services to operate our solutions and oversee the management of renewable assets on behalf of our clients.
Energy One's market operations services adopt a 24/7 'follow the sun' model, where our experienced and dedicated teams collaborate globally to manage scheduling and nominations for day-ahead and intra-day markets.
Our Cultural Principles
- Clear Communication – We value straightforward and authentic dialogue.
- Reliability – We are trustworthy, consistent, and accountable.
- Collaborative Growth – We foster a unified and diverse team environment.
- Excellence – We encourage openness and passion in our work.
- Innovation – We embrace creativity and bold solutions.
Role Overview
As part of our robust growth in Europe, Energy One is seeking a Support Analyst for our subsidiary based in Paris.
In this role, you will be an integral member of the Customer Success team, providing application support to our clients across the UK and Europe. Your primary responsibility will be to manage first-line support, triaging and analyzing incoming tickets, and either resolving them or escalating them to the appropriate teams.
Why Energy One?
This is an exciting opportunity to be part of Energy One as we integrate five companies across four countries through a global initiative. You will collaborate with a team of dedicated professionals.
- Competitive compensation based on experience.
- A well-established presence in Europe for over a decade.
- Opportunities for future mobility within our international group (Australia, UK, France, Belgium).
Key Responsibilities
- Manage newly submitted support tickets, ensuring sufficient information is available to troubleshoot customer inquiries and issues.
- Analyze and resolve tickets utilizing your technical skills and product training.
- Maintain ticket queues, ensuring they are updated with progress.
- Report product issues to internal development and quality assurance teams, ensuring defects are clearly understood and resolved appropriately.
- Contribute to the maintenance of internal knowledge base documentation, ensuring effective knowledge sharing.
- Assist with customer communications regarding system maintenance and incident updates.
- Participate in the team’s on-call duty.
Required Skills and Knowledge
- Strong analytical and troubleshooting skills, with an understanding of business processes and their integration into our eZ-Ops solution.
- Excellent interpersonal skills and a keen interest in customer relations.
- A proactive approach to providing solutions.
- Ability to work independently and manage multiple priorities in a dynamic environment.
- Interest in energy markets; knowledge of these markets is advantageous.
- Familiarity with customer support standards and processes is a plus.
- Proficiency in English and French is essential; fluency in additional languages is a bonus.
Our Offer
- Become part of a global software and service company with a proven track record in delivering sophisticated solutions to international energy market clients.
- Enjoy an entrepreneurial work environment with flexibility within an international organization.
If you are interested in being part of a dynamic and innovative team at Energy One, we encourage you to consider this opportunity.
Energy One is committed to promoting diversity, inclusion, and equal opportunity.
Please note that unsuccessful applicants will not be contacted individually.
