Customer Care Specialist

il y a 2 semaines

Paris, Île-de-France Welcome to the Jungle Temps plein

As a talented and inspiring Customer Care Specialist, you will report directly into our Team Leader Customer Care. You will join a team with a great goal : build a premium user experience.

Your main mission will be to ensure reactive and effective support to clients (companies) and users (candidates), coordinate with other teams (product, tech, operations) to solve problems and facilitate the usage of our products.

Here's a snapshot of your future missions:

Support: Understand and manage inbound requests from clients and users in order to solve their problems with practical solutions.Project management: Make precise report of feedbacks and bugs to the Tech, Product and Marketing teams. You will have to work with them to improve our processes / products.Reporting: Track the productivity and efficiency indicators of support & participate to upgrade them (answer rate, resolution time, CSAT, number of tickets...).Knowledge base content creation: Create and organize the knowledge base for all the products and use cases.

What you will find at Welcome to the jungle

An ambitious project in the recruitment and employer branding sector... and lots of ideas to make it grow

A team of 300+ people who are united, enthusiastic and passionate about building and growing our project.

Extremely varied skills (video production, tech, content, operations, etc.) and therefore a rich and stimulating work environment.

The main thing is that everyone can progress in the best conditions

Stack

Zendesk Jira Beamer Notion Slack Version FR

En tant que Customer Care Specialist talentueux(se) et inspirant(e), tu rendras directement compte à notre chef d'équipe du service client, Marianne. Tu rejoindras une équipe ayant un objectif ambitieux : créer une expérience utilisateur premium.

Ta principale mission consistera à assurer un support réactif et efficace aux clients (entreprises) et aux utilisateurs (candidats), coordonner avec d'autres équipes (produit, tech, opérations) pour résoudre les problèmes et faciliter l'utilisation de nos produits.

Voici un aperçu de tes futures missions :

Support : Comprendre et gérer les demandes entrantes des clients et des utilisateurs afin de résoudre leurs problèmes avec des solutions pratiques.Gestion de projet : Faire un rapport précis des commentaires et des bugs aux équipes Tech, Produit et Marketing. Tu devras travailler avec elles pour améliorer nos processus / produits.Rapports : Suivre les indicateurs de productivité et d'efficacité du support et participer à leur amélioration (taux de réponse, temps de résolution, CSAT, nombre de tickets, etc.).Création de contenu de base de connaissances : Créer et organiser la base de connaissances pour tous les produits et cas d'utilisation.

Ce que tu trouveras chez Welcome to the Jungle :

Un projet ambitieux dans le secteur du recrutement et de la marque employeur... et beaucoup d'idées pour le faire grandir

Une équipe de plus de 300 personnes unies, enthousiastes et passionnées par la construction et la croissance de notre projet.

Des compétences extrêmement variées (production vidéo, technologie, contenu, opérations, etc.) et donc un environnement de travail riche et stimulant.

Le plus important est que chacun puisse progresser dans les meilleures conditions

Stack

Zendesk Jira Beamer Notion Slack

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