Customer Care Specialist

il y a 4 semaines


Lyon, Auvergne-Rhône-Alpes, France Kuehne+Nagel Temps plein

Avez-vous constaté comment les modes de consommation font évoluer le secteur de la logistique et du transport ? Pour relever ce défi, Kuehne+Nagel s'appuie sur son excellence opérationnelle, sa position de leader et ses collaborateurs répartis sur + de 100 pays. En France, ce sont collaborateurs passionnés qui travaillent chaque jour sur des solutions et services innovants pour satisfaire des clients de secteurs d'activités variés comme l'aéronautique, le retail, la santé...

Your Role

Nous recherchons pour notre agence de Lyon - Saint Exupéry, un Customer Care Specialist - Maritime Import h/f. Rattaché directement au Responsable du service Maritime au sein de l'agence overseas, vous serez le point de contact privilégié des clients.

Your Responsibilities

  • Gérer la mise en œuvre de l'implémentation des nouveaux clients en lien avec les différents services concernés : Commerce, Opérations, Pricing...
  • Définir le plan de transport/création des dossiers conformément aux attentes des clients et assurer la coordination avec les services concernés,
  • Être garant de l'application de la stratégie carrier,
  • Être garant de la marge brute en s'assurant et en contrôlant et en vérifiant les achats-ventes, les encours...
  • Assurer une communication régulière avec le client et leur garantir une visibilité complète sur leurs expéditions grâce aux données collectées,
  • Veiller à la satisfaction des clients et gérer les réclamations le cas échéant,
  • Contribuer à l'amélioration continue en veillant au respect des SOP et des cahiers des charges, en étant un support opérationnel pour les rendez-vous clients,
  • Participer au recouvrement et s'assurer du paiement des créances auprès des clients,
  • Mettre à jour régulièrement les informations dans les systèmes internes, être responsable de la bonne automatisation et de la qualité des rapports de données.

Your Skills and Experiences

  • De formation transport/logistique,
  • 5 ans d'expérience professionnelle recommandé sur un poste similaire,
  • Connaissance du secteur maritime, maîtrise des incoterms,
  • Doté d'un excellent sens de la relation commerciale,
  • Appétence pour les process et outils informatiques,
  • Pro-actif, autonome, recherche de solutions alternatives et force de proposition,
  • Forte capacité d'adaptation au changement, diplomate, bonnes capacités d'analyse et d'écoute,
  • Esprit d'équipe, bon relationnel et capacité à développer une culture de service,
  • Anglais professionnel.

Good Reasons to Join

Rejoindre Kuehne+Nagel, c'est s'engager dans une entreprise labellisée top employeur 2021 et être prêt(e) à relever les défis du futur. Au-delà de rejoindre une équipe agréable, investie et polyvalente, dans un contexte stimulant, nous vous proposons: Rémunération attractive, Intéressement et participation, Parcours d'intégration et formations, tout au long de votre parcours chez Kuehne+Nagel, Possibilités d'évolution en France et à l'international vers différents métiers et filiales du groupe.

Kuehne + Nagel is an equal employment/affirmative action employer. If you require an accommodation for any part of the online application process due to a disability, please contact the Employee Services HR Help Desk at during the hours of 8:00am - 5:00pm EST; Monday through Friday or via e-mail at: HR.- with the nature of your request. We will answer your inquiry within 24 hours.



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