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Customer Support Specialist

Il y a 2 mois

Lyon, Auvergne-Rhône-Alpes, France Pulse Santé Temps plein

About Pulse Santé

Pulse Santé is a leading software provider dedicated to empowering home healthcare professionals since 2020. Our mission is to equip home health providers and medical equipment stores with the tools they need to deliver exceptional patient care.

Our comprehensive software solution streamlines essential operations, including patient record management, scheduling, inventory control, invoicing, team communication, and collaboration with other healthcare professionals.

The Importance of Customer Support at Pulse Santé

We understand that our clients provide critical medical services nationwide. Their reliance on a dependable customer service team to swiftly address their inquiries and concerns is paramount.

Our support specialists are dedicated to actively listening to client needs, remotely troubleshooting technical issues, and providing effective solutions while gathering valuable feedback for continuous software improvement.

Your Responsibilities

As a Customer Support Specialist at Pulse Santé, your key responsibilities will include:

  • Understanding and addressing diverse client needs related to various medical conditions and treatments
  • Providing comprehensive support with software functionality and deployment
  • Delivering prompt and efficient telephone and email support
  • Contributing to the internal knowledge base and collaborating effectively with colleagues
Your Skills

We are seeking a passionate and dedicated individual who possesses:

  • A genuine passion for healthcare and digital innovations within the industry
  • Exceptional interpersonal skills and a customer-centric approach
  • Strong problem-solving abilities and excellent organizational skills
  • Excellent written French language proficiency
  • A tech-savvy mindset with a keen interest in exploring new software features
  • The ability to thrive in challenging environments
  • Bonus: Experience in software training