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About Compagny
This growing B2B fintech is revolutionizing cross-border payouts through a blockchain-based infrastructure. Using stablecoins, the platform facilitates fast, cost-efficient fund transfers, challenging the conventional remittance model.
Their primary clients are Money Transfer Operators (MTOs) and Payment Networks that deliver cross-border money transfer services to their customers.
Role Overview
As an Account Manager and one of the first hires on the Customer team, you will play a critical role in managing relationships with their clients, ensuring mutually beneficial growth through a typical land-and-expand model. You will have full ownership of the client relationship. Their clients have a global presence, meaning you will operate in an international environment.
Responsibilities
- Build and maintain strong relationships with their clients.
- Land: Ensure customer satisfaction by monitoring performance and deliverability, while anticipating customer needs and potential roadblocks.
- 1st line of support: Respond to client requests and leverage internal resources whenever needed.
- Expand: Proactively identify opportunities for growth by scaling their volumes or promoting additional products and services.
- Co-develop and enhance a customer management methodology, along with internal reporting tools, in collaboration with the Head of Sales and relevant internal teams.
Requirements
- 3+ years of experience in account management, customer success, or support, preferably in a fintech or financial services environment. Nice to have
- Strong understanding of financial concepts, trading, or money movement.
- Proven ability to build trust and long-term relationships with executives and operators at customer and partner organizations.
- Fluent in English.
- Ability to travel internationally to meet with customers and attend events/conferences (primarily UK/Europe, with occasional travel to the US and the Middle East).
Nice to have
- Native-level English proficiency.
- Awareness of crypto and blockchain infrastructure.
- Background in regulated environments (fintech, banking, payments, healthcare, telecom, or other industries with strict compliance requirements).
