Account Manager
il y a 3 jours
**About the Job**
Join Excelya, where **Audacity, Care, and Energy** define who we are and how we work. We believe in creating bold solutions and fostering an inclusive environment where collaboration and individual growth go hand in hand.
As an **Account Manager**, you will be responsible for the **retention, satisfaction, and growth** of a portfolio of **5 to 10 strategic accounts** among our Top-20 clients. Acting as the primary point of contact, you will ensure a 360° view of each account, strengthen relationships with senior stakeholders, and identify opportunities to expand our collaboration.
**Main Responsibilities**
- **Manage the overall client relationship**, ensuring trust and satisfaction.
- Conduct **regular business reviews** and monitor performance against objectives.
- **Identify and capture opportunities** across our full range of services.
- Drive **cross-sell and upsell initiatives** in collaboration with Business Managers.
- Oversee **master agreements and renewals**, ensuring compliance and timely execution.
- Maintain a **strategic account plan** for each client, ensuring alignment with Excelya’s growth objectives.
Your success will be measured by **portfolio revenue growth, client satisfaction (NPS), RFP win rate, and the value evolution of existing platforms**.
**Requirements**:
**About You**
At Excelya, **taking audacious steps is encouraged**, so we’re looking for individuals who are ready to grow with us and share our values.
**Experience**
- **2-5 years** of experience in **account management or business development**, in a B2B services environment.
- Proven ability to **manage multiple client accounts** and deliver on revenue and satisfaction targets.
- Experience with **contract management, renewals, and commercial negotiations**.
**Skills**
- Strong **relationship management** skills, including business reviews and stakeholder engagement.
- **Commercial development expertise**: cross-sell, upsell, and prospecting capabilities.
- Ability to **analyze KPIs** (revenue, growth, NPS) and translate insights into action.
- Comfortable engaging with **senior-level stakeholders (C-Level)**.
- Collaborative mindset with the ability to work effectively with **Operations and Business Managers**.
**Education**
- **Master’s degree** in Business, Engineering, or a related field (or equivalent experience).
**Languages**
- **Fluency in English and French** (written and spoken).
**Benefits**
**Why Join Us?**
At Excelya, we combine passion for science with enthusiasm for teamwork to redefine excellence in healthcare.
Here’s what makes us unique.
We are a young, ambitious health company representing 900 Excelyates, driven to become Europe’s **leading mid-size CRO**with the **best employee experience**. Our **one-stop provider service model -** offering full-service, functional service provider, and consulting - enables you to evolve through diverse projects. Working alongside preeminent experts, you will help improve scientific, operational, and human knowledge to enhance the patient's journey.
**Excelling with Care**
At Excelya, **Care** lies at the heart of what we do. We provide equal opportunities for all and foster a diverse, equitable, and inclusive workplace where humility and boldness work hand in hand. Everyone has a space to feel valued, thrive, and collaborate with purpose.
Your challenges become our shared mission. Together, we transform bold ideas into reality, the Excelya way.
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