Technical Support Intern
il y a 3 semaines
About Sunmi
As a high-tech Unicorn Company, SUNMI group is an IoT company that globally leads the innovation of intelligent hardware for business, dedicated to providing the intelligent IoT devices and integrated solutions of software and hardware to empower store owners, which can advance their stores to real-time IoT stores and truly support their businesses.
In 2019, the company is valued more than 1 billions USD. Group's investors are Alibaba Ant Financial, Xiaomi.
Company website:
Position: Technical Support Intern (Stagiaire support technique)
We are seeking a motivated and tech-savvy Technical Support Intern to join our Technical and Project Team Europe. The intern will provide technical support for our customers using Sunmi Android products and associated device management solutions. This is an excellent opportunity for a student to gain hands-on experience in a fast-paced, technology-driven environment.
Key Responsibilities:
- Provide technical support for Sunmi Android terminals customers.
- Assist in troubleshooting and resolving hardware and software issues reported by customers.
- Manage and respond to Jira Service Desk tickets and customer requests in a timely and efficient manner.
- Conduct remote support sessions to analyze and assist users with device-related issues.
- Document technical issues and solutions for future reference and knowledge sharing.
- Participate in testing and quality assurance of new devices and software updates.
- Maintain a high level of customer satisfaction by providing excellent service and clear communication.
- Collaborate with the Technical Teams to identify and implement improvements in support processes.
Qualifications:
- Currently pursuing a degree in Information Technology, Computer Science, or a related field.
- Understanding of Android operating systems and mobile device management.
- Good problem-solving skills and the ability to troubleshoot technical issues.
- Excellent communication skills, both written and verbal
- Ability to communicate technical information clearly and effectively in English.
- Customer service-oriented with a positive attitude and willingness to learn.
- Ability to work independently and as part of a team in a fast-paced environment.
- Familiarity with Jira Service Desk and Confluence is a plus.
- Chinese is a plus.
Benefits:
- Hands-on experience with cutting-edge technology professional Android devices.
- Opportunity to learn from experienced HW and SW professionals.
- Exposure to real-world technical support scenarios in a dynamic industry.
- Potential for future full-time employment based on performance and company needs.
The position will be based in Lyon - France.
Starting date: ASAP
Duration: 6 mois
Please send your CV to cecile.shen@sunmi.com
-
Technical Support Intern
il y a 2 semaines
Lyon, France SUNMI Temps pleinAbout Sunmi As a high-tech Unicorn Company, SUNMI group is an IoT company that globally leads the innovation of intelligent hardware for business, dedicated to providing the intelligent IoT devices and integrated solutions of software and hardware to empower store owners, which can advance their stores to real-time IoT stores and truly support their...
-
Technical Support Intern
il y a 2 semaines
Lyon, France SUNMI Temps pleinAbout Sunmi As a high-tech Unicorn Company, SUNMI group is an IoT company that globally leads the innovation of intelligent hardware for business, dedicated to providing the intelligent IoT devices and integrated solutions of software and hardware to empower store owners, which can advance their stores to real-time IoT stores and truly support their...
-
Customer Technical Support
Il y a 2 mois
Lyon, France Nemera Temps pleinNemera is a world leader in the design, development, and manufacturing of drug delivery devices for the pharmaceutical, biotechnology, & generics industries. We put patients first when creating drug delivery devices because we know that accurate dosing and ergonomics contribute to patients completing their treatment. Working at Nemera means being part of a...
-
Technical Support Specialist
Il y a 2 mois
Lyon, France KompiTech IT Services Temps pleinThe Technical Analyst will provide onsite support to our clients with focus on offering excellent customer service. **Key responsibilities include**: - Basic understand of technical issues and proven skills with electrical devices - Troubleshooting and resolving incidents and service requests on a day to day basis Skills & Qualifications: - Demonstrate...
-
Customer Service Support
il y a 2 semaines
Lyon, France SUNMI Temps pleinAbout Sunmi As a high-tech Unicorn Company, SUNMI group is an IoT company that globally leads the innovation of intelligent hardware for business, dedicated to providing the intelligent IoT devices and integrated solutions of software and hardware to empower store owners, which can advance their stores to real-time IoT stores and truly support their...
-
Technical Support France
Il y a 2 mois
Lyon, France meteocontrol GmbH Temps plein**Your mission**: - After training in our systems, you will be ready to answer questions from our national and international sales partners and subsidiaries on remote monitoring and control of photovoltaic systems and the corresponding error analysis. - As a competent technical contact you will be responsible for the support of our French-speaking...
-
Technical Support France
il y a 2 jours
Lyon, France meteocontrol GmbH Temps plein**Your mission**: - After training in our systems, you will be ready to answer questions from our national and international sales partners and subsidiaries on remote monitoring and control of photovoltaic systems and the corresponding error analysis. - As a competent technical contact you will be responsible for the support of our French-speaking...
-
Customer Technical Support
il y a 7 jours
Lyon, France Enphase Energy Temps pleinOur mission at Enphase Energy is to advance a sustainable future for all. Today, our intelligent microinverters, which turn sunlight into an affordable, safe, reliable, and scalable source of energy, work with virtually every solar panel made, and when paired with our award-winning smart battery technology, we engineer one of the industry's best-performing...
-
Technical Manager Emea
il y a 4 semaines
Lyon, France Nord-Lock International Temps pleinFrom Shinkansen high speed railway in Japan, to Burj Khalifa in UAE, to NASAs space probe, to a Norwegian roller coaster to offshore wind turbines. Constant vibrations cause stress on the constructions which jeopardizes safety. Most don’t devote a thought to bolts loosening - but we do. Every minute. Every hour. All day. All Year. Do you have a strong...
-
Customer Support Intern
il y a 7 jours
Lyon, France Million Victories Temps pleinLyon (69) Internship Description Are you passionate about gaming and looking for an exciting opportunity to kickstart your career in the industry ? Join our team as a Customer Support Intern and gain invaluable experience in providing support to players while receiving guidance and mentorship from our experienced Customer Support Manager. As a Customer...
-
Technical Artist
il y a 1 mois
Lyon, France ZeniMax Media Inc. Temps pleinOverview: Established in 1999, Arkane Lyon is one of the most renowned game development studios and has earned a matchless reputation for creating games with unique style and immersive action. The studio’s titles, which include the Dishonored franchise and more recently DEATHLOOP, have received numerous prestigious accolades around the globe, including...
-
Customer Technical Support, Solar/pv
Il y a 2 mois
Lyon, France Enphase Energy Temps pleinEnphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the...
-
Technical Support France
Il y a 2 mois
Lyon, France meteocontrol GmbH Temps plein**Your mission**: - After training in our systems, you will be ready to answer questions from our national and international sales partners and subsidiaries on remote monitoring and control of photovoltaic systems and the corresponding error analysis. - As a competent technical contact you will be responsible for the support of our French-speaking...
-
Technical Artist
Il y a 2 mois
Lyon, France Arkane Studios Temps pleinOverview Established in 1999, Arkane Lyon is one of the most renowned game development studios and has earned a matchless reputation for creating games with unique style and immersive action. The studio’s titles, which include the Dishonored franchise and more recently DEATHLOOP, have received numerous prestigious accolades around the globe, including...
-
Customer Technical Support, Pv/solar
Il y a 2 mois
Lyon, France Enphase Energy Temps pleinEnphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the...
-
Customer Technical Support, Pv/solar
il y a 6 heures
Lyon, France Enphase Energy Temps pleinEnphase Energy is a global energy technology company and leading provider of solar, battery, and electric vehicle charging products. Founded in 2006, Enphase transformed the solar industry with our revolutionary microinverter technology, which turns sunlight into a safe, reliable, resilient, and scalable source of energy to power our lives. Today, the...
-
Technical Application Engineer
Il y a 2 mois
Lyon, France Altorecruit Temps pleinOur client is a well-known plastics distributor for the Automotive sector, Electrics andElectronics, and Home Appliance. We are helping them expand and strengthen theirteam in the South of Europe and are looking for an experienced TechnicalDevelopment Engineer to support and develop the sales of the whole portfolio ofpolymers in the region.They are...
-
Customer Technical Service Engineer
il y a 1 semaine
Lyon, France Ball Corporation Temps plein**Further your career at Ball, a world leader in manufacturing sustainable aluminium packaging. Achieve extraordinary things when you join our team, and make a difference in your professional development, the community, and around the globe!** **Position overview**: As Customer Technical Service and Research and Development Engineer you will be actively...
-
Assistant(E) Support Client
Il y a 2 mois
Lyon 2e, France Support Héros Temps plein**Alors, toi aussi, deviens un(e) Support-Héros !** Tous les profils sont les bienvenus si vous vous reconnaissez dans notre description. 1) Consultez l'offre d'emploi. 3) Échange avec l'un de nos collaborateurs Support-Héros en visio. 4) Si ça matche - Échange physique dans notre agence lyonnaise. **Notre activité** Support Héros offre à ses...
-
Alternance - Expert Technical Customer Service Et
il y a 1 semaine
Lyon, France seqens Temps plein**Famille / Sous-famille d'emploi**: - Quality & Regulatory - Global Quality **Type de contrat**: - Alternant / Apprenti **Durée du contrat (Mois)**: - 12 **Intitulé du poste**: - Alternance - Expert Technical Customer Service et support clients H/F **Contexte du poste**: - Adhérant à Engagement Jeunes et labellisé « Employeur de choix »...