German Speaking Account Manager
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- OpenTable is seeking a dedicated and strategic Account Manager to manage, protect, and grow our core hotel portfolio within the EMEA region
- In this role, you will act as a trusted business advisor, bridging clients’ operational needs with our innovative hospitality technology solutions
- You will collaborate cross-functionally with sales, product, and marketing teams to ensure client success and drive a high return on investment
- Additionally, you will leverage data-driven insights to report on account health and influence our global product roadmap
- Meet and exceed assigned monthly and quarterly retention and revenue goals by protecting core revenue and closing growth opportunities
- Ensure world-class customer satisfaction and support client operational needs by fully optimizing OpenTable’s technology for every hotel account
- Maintain operational excellence by documenting all client communications within Salesforce and reporting on account health and KPIs to senior leadership
- Demonstrate subject matter expertise on our full suite of solutions, including table management platforms and online marketing tools, to solve complex C-suite challenges
- Act as the “Voice of the Customer” by providing consistent field feedback on trends and feature requirements to Product and Marketing teams
- Assist Hotels Account Executives and Inside Sales Representatives to ensure seamless client transitions from signed to live
Benefits
- Generous parental leave
- Generous paid vacation + time off for your birthday
- Paid volunteer time
- Enriched learning and development opportunities - leadership development & access to thousands of on-demand e-learnings
- Work from (almost) anywhere - wherever you do your best work
- Mental health and well-being - company-paid therapy sessions through SpringHealth, company-paid subscription to HeadSpace, and company-wide weeks off a year so the whole team can recharge
Ability to travel 30-50% across the EMEA region for on-site client meetings and industry eventsAn aptitude for data-driven business decisions and the ability to reframe a client’s view of their business through insightsExperience working under pressure, meeting ambitious goals, and managing multiple priorities simultaneouslyOutstanding negotiating and communication skills5+ years of Account Management or equivalent experienceGerman speaking to a business level profeciencyAccount Management experience within a B2B SaaS or high-growth hospitality technology environmentBusiness-fluent German language skills to support regional customers with clarity and cultural awarenessProficiency in Google Suite and CRM solutions like Salesforce, along with AI fluency and its professional applicationPrior restaurant management or food and beverage (F&B) sales experienceA genuine passion for the hospitality industry and technology
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