Technical Expert Service Now
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* Technical Expert Service Now -OP
* July 21, 2026
* 0 Comments
* By Roberte OkoyaCONTEXT: Contribute to the finalization of the ServiceNow solution implementation, including ITOM Visibility, ITOM Health, and ITSM, and ensure the operational maintenance and evolution of ServiceNow. Contribute to the implementation of the ServiceNow solution within the IT environment, taking into account technical constraints. Ensure that the solution architecture is defined according to the client's needs and participate in defining the solution architecture. RESPONSIBILITIES – Implement the ITSM Standard. Contribute to the technical implementation of the Incident/Problem/Change/Asset processes in ServiceNow and ensure the operational maintenance of these processes. Identify and define the roles and responsibilities for each stakeholder/group/team. Contribute to the implementation of the necessary integrations to consolidate and promote the adoption of ServiceNow. Assist in configuring maintenance schedules, the on-call team calendar, etc.– Implement ITOM Health. Implement Event Management and create the necessary interfaces. Ensure operational maintenance and implement necessary upgrades.
- Contribute to the implementation of the CMDB and ensure its operational maintenance. Contribute to the implementation of ITOM Visibility and ensure its operational maintenance. Address new requirements necessitating modifications to discovery and service graph connectors to automatically discover CIs. Ensure the conformity of data recorded in the CMDB. Model technical services and service offerings, business applications and services provided, and link them to CIs.– Study, implement and maintain interfaces with the client's tools (Easy Vista for asset management and software library, Centreon for monitoring / incident management, ...)– Train and support teams on the tool and write the appropriate documentation.– To assist in the construction of customized workspaces tailored to the needs of the population.– Contribute to the implementation and customization of a portal for exchange requests and incident reporting and ensure its maintenance in operational condition.
Expected deliverables: Architecture document, Operations document , Project plan, RoadmapsRequired
skills:
In-depth knowledge and significant experience in the technical implementation of a ServiceNow-based architecture. Proficiency in all ServiceNow solution modules, including advanced configuration and settings. Autonomy in implementing the various solution components (ITOM Visibility, ITOM Health, ITSM). Functional and technical mastery of the ServiceNow product. Possession of the module-related certifications required for the France Télévisions project. Practical experience in implementing ServiceNow products. Proficiency in ITIL best practices. Proficiency in the Agile Scrum project methodology.
Application: CV + cover letter + copies of diplomas to be sent to contact@keoni.fr
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