Head of Customer Experience

WeWard SAS in Paris is searching for a Head of Customer Experience to oversee the relationship with 30M+ users. This role requires strategic leadership in customer support, experience, and fraud operations, driving retention and user satisfaction through innovative, AI-focused initiatives.The ideal candidate has a strong operational background, data-driven...

Onepilot is seeking a Head of Customer Experience to lead and scale the CX organization, shaping how customers are supported from onboarding to long‑term success. You will manage a team of Customer Experience Managers, drive performance reviews, and partner with Sales, Product and AI to continuously improve delivery and customer outcomes.The role sits in a...

Our Mission Money sitting idle is money lost. We're fixing that. Founded in 2023 by Antoine and Paul-Adrien, Spiko gives businesses, non-profits, financial advisers, and fintechs access to institutional-grade cash management, via app or API. We are building the full infrastructure: issuing, operating, and distributing the products ourselves. Two years after...

Rattaché·e au VP People & Client Experience, le ou la Head of Operations pilote les équipes Customer Success, Coach Experience ainsi que la gestion des comptes B2B et des partenariats. Sa mission est de réunir ces activités au sein d’une organisation opérationnelle cohérente, performante et scalable. Ce rôle porte une responsabilité centrale de...

L'ambition. Fabriq fait rayonner l'industrie européenne en rendant l'usine plus compétitive et l'ouvrier plus autonome. Au-delà du logiciel, l'entreprise construit le projet de société de la relocalisation industrielle. L'activité. Fabriq est l'Operating System des ateliers de production. Sa plateforme SaaS digitalise les rituels de Lean Daily...

Doctolib is seeking a Director of Developer Experience in Paris to lead the AI Developer Experience team and own CI/CD/Developer Experience. You will oversee testing, feedback, and productivity metrics across multiple services, partnering with Product Engineering and Product Management to drive adoption.You will build and scale the inner-loop experience,...

Evaneos is seeking a Customer Ops & Self-Service Lead to drive operational excellence across Customer Care, scaling with technology, data and AI while keeping traveler satisfaction at the center.You will oversee KPIs, processes, and tools, manage two direct reports, and collaborate with Product, Tech and Marketing to optimize deflection, self-service, and...

Doctolib seeks a Director of Developer Experience to lead the AI Developer Experience team and own CI/CD and developer tooling. You will drive testing, feedback loops, and productivity metrics across France and Germany, reporting to the VP Platform Engineering.This role demands strong leadership of managers, deep CI/CD expertise, and a focus on scalable,...

InstaDeep is seeking a People Experience Manager to champion employee well-being, talent development, and foster a positive workplace culture. The role involves collaborating with teams to implement strategies that enhance employee satisfaction and career growth.The ideal candidate will have 10+ years in senior HR positions, preferably in the tech or AI...