Senior CSM

Il y a 24 heures

Paris, Île-de-France Gladia Temps plein 50 000 € - 75 000 € Contrat

Gladia, based in Paris, is seeking a Senior Customer Success Manager to own strategic customer relationships from onboarding to long-term value realization. You will collaborate with Sales, Support, Product, and Engineering in a hands-on, API-first environment, ensuring customer satisfaction, retention, and scalable success.

Ideal candidates will manage enterprise accounts, be fluent in English and French, and continuously leverage AI to enhance CS processes and outcomes.