Account Director
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You will be responsible for a portfolio of clients and your mission is multifaceted: implementing comprehensive digital strategies with the help of the growth operationnal team (internal and external), enhancing customer relationship, cross-selling, upselling and having an significant impact on business development.
This strategic and senior role will entail the following responsibilities:
Strategy
- Create high-performing, long-term digital strategies with a business focus on B2B clients (and B2C).
- Facilitate strategic workshops and kick-off meetings with clients and teams and making sure deliverables are at our standards.
- Update and monitor KPIs to ensure performance for our client with Growth Project Managers.
- Implement new processes to improve the efficiency, productivity, profitability, and quality of work of the Growth teams with AI.
Client Relations
- Maintain close client relationships (regular follow-ups, calls, lunches, checkpulse etc.).
- Make sure we meet client objectives on time and on budget.
- Ensure the smooth running of services (cost and quality).
- Ensure the quality of deliverables and documentation.
- Find solutions to client problems.
- Lead strategic meetings with clients and Spaag teams.
Development
- Pitch Spaag’s offerings to your clients and cross-sell.
- Write commercial and strategical proposals and work on tenders for new and existing business.
- Develop, monetize, and retain your client portfolio.
- Bonus : Initiate new partnerships (sectorial prospecting, networking, etc.).
Cross-functional Management
- Define clear objectives for your managees.
- Assist the team in analysis and strategy, iteration, and finding suitable solutions.
- Guide the Growth teams in the delivery of services and any ad-hoc requests.
- Conduct regular evaluations of the Growth teams (Evaluation of performance per mission, weekly points, annual and mid-year reviews).
As an experienced Account Director and B2B expert Senior Consultant, and as part of the leadership management team, you will report directly to the CEO and partners of Spaag. We are looking for: A highly professional profile Able to drive high level (CEO, CMO, CDO) conversations and relationships Bring and share your experience to the team and clients Is obsessed by delivering quality and performance for our clients who understands what consulting and services mean in terms of standards and commitment Can drive a team and make them improve Skills & Experience High level consulting, CMO/head of growth roles or digital marketing agency experience Multi client facing experience B2B expertise (and B2C experience) Speaking fluently english (native level in english and one or two other languages is a plus) and french is a minimum
Values
Needs to fit our culture deck Open minded, generous, and easy going in an international, diverse and multicultural environment Obsessed with data and organisation who knows how to stay calm in high paced environments with multiple projects happening at the same time Agile and organised. Multitasking and high paced environment
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