Bilingual Invoicing SaaS Support Specialist
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Shine is seeking a Customer Support Specialist to assist freelancers, independents, and small businesses using Shine Invoicing/Facture. You will be the primary contact via email, chat, and phone, offering clear, personalized help and guiding users to get the most from the product.
You will contribute to knowledge base improvements and ensure a high-quality customer experience. The role requires strong written communication, a customer-first mindset, and the ability to work across channels in a