Customer Relationship Projet Manager
il y a 3 semaines
SUMMARYReports to Business Development Director – Aerospace Division. Leads and owns deliverables with customer specific projects. Identify strategic opportunities for Senior to create value with new customers. Creates, cultivates and maintains strong customer relationships (both internal and external) throughout all levels of the organization(s). Participates in the resolution of customer concerns, contract enforcement and analyzes operational processes, escalation procedures and acts as liaison between customers and company departments. ESSENTIAL FUNCTIONSManages the customer RFP process from beginning to end, including ensuring Senior is on any relevant customer incoming RFP, presenting opportunities to applicable Senior businesses, coordinating, participating in and submitting RFP responses, maintaining an RFP log.Manages customer expectations with regard to production capabilities, quality and OTD – while aiding in creating customer inquiry responses from applicable Senior businesses.Establishes and develops relationships with key stakeholders within new and existing external customers, as well as within internal Senior businesses and support functions.Liaises between customers and leaders at applicable Senior businesses (inclusive of manufacturing, logistics, planning, engineering and accounting functions) to help resolve status, production, delivery and billing inquiries.Coordinates and supports in-person customer visits and engagement sessions.Aides in supporting Senior businesses with the creation/execution of both a tactical and strategic plan to support new business ventures and early stage NPI/project plansAttends required cross-functional meetings to align company obligations with customer contractual lead times, demands and deadlines – as they relate to the RFP process.Coordinates customer inquiries and replies for information pertaining to modifications of existing or potential contracts.May determine best method to resolve problems to ensure customer satisfaction and adherence to organizational policies.Coordinates problem resolution with appropriate departments.Maintains direct and constant customer contact. Makes periodic calls to customers to determine satisfaction with division products and/or services. Participates in cross-divisional technology collaboration forums.Occasionally works with EVP – Strategy to support Group strategic goals and customer outlook.EDUCATION & SKILLSBachelor's degree required and five years’ experience or equivalent combination. Minimum 4 years in the sales, customer service or contracts administration function in a manufacturing environment. Experience in the aerospace or industrial industry highly desirable.Customer focused, maintains high energy and sense of urgency. Excellent written/verbal communication and interpersonal skills. Ability to remain calm in the face of adversity. Able to quickly analyze data and generate countermeasures that meet customer expectations and organizational objectives. Efficient in the use of Power Point presentation tools and Excel spreadsheets. Bilingual (English/French) highly desirable.
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Customer Success Manager
il y a 9 heures
Greater Lille Metropolitan Area, France RELEX Solutions Temps pleinAbout RELEXRELEX Solutions creates cutting-edge supply chain and retail planning software. Within our platforms, we have the power and potential to increase adaptability, efficiency and sustainability in the consumergoods and retail value chain. Our impact is tangible; from sustainability and eliminating waste to delighting customers and delivering great...
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Customer Relationship Projet Manager
il y a 6 jours
Toulouse, France Senior Aerospace Calorstat Temps pleinSUMMARYReports to Business Development Director – Aerospace Division. Leads and owns deliverables with customer specific projects. Identify strategic opportunities for Senior to create value with new customers. Creates, cultivates and maintains strong customer relationships (both internal and external) throughout all levels of the organization(s)....
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Customer Success Manager
il y a 8 heures
Greater Rennes Metropolitan Area, France Klaxoon, a Wrike company Temps pleinNow a Wrike company, Klaxoon is an online all-in one work collaboration platform that boosts engagement levels, at all times. With a unique range of 9 visual collaboration tools & services, Klaxoon empowers people to drive engagement in and beyond meetings, boost productivity and shape an innovative workspace.About The RoleKlaxoon is looking for an...
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Customer Success Manager
il y a 8 heures
Greater Paris Metropolitan Region, France Optimy Temps pleinAbout OptimyAt Optimy, we believe that corporations can be a force for good. Our mission is to empower organizations to create measurable, lasting social impact.Our SaaS platform helps companies manage and measure their CSR and ESG initiatives across grants, volunteering, donations, and sponsorships. Today, more than 350 organizations across 30+ countries :...
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Customer Success Manager
il y a 1 semaine
Toulouse, France Pros. Temps pleinAs a Customer Success Manager (CSM), you will work with the growing number of PROS customers to manage the customer relationship throughout the entire customer lifecycle. You will be responsible for the adoption and continued satisfaction with the PROS solutions. The CSM is introduced to the client during the Sales process and assumes full account ownership...
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Ingénieur en Management de Projet Bâtiment
il y a 5 jours
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Customer Success Manager
il y a 3 semaines
Greater Paris Metropolitan Region, France OVHcloud Temps pleinWithin your #OneTeamYou will be in charge to secure adoption and drive customer satisfactionYou will build customer loyalty to fight churnYou will reduce Time-to-Value for OVHcloud’s customersYou will increase account income through cross-selling & upsellingYou will bring the voice of the customer and advocate him within OVHcloudYour main responsibilities...
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Customer Success Manager
il y a 3 semaines
Greater Paris Metropolitan Region, France Optimy Temps pleinAbout OptimyAt Optimy, we believe that corporations can be a force for good. Our mission is to empower organizations to create measurable, lasting social impact.Our SaaS platform helps companies manage and measure their CSR and ESG initiatives across grants, volunteering, donations, and sponsorships. Today, more than 350 organizations across 30+ countries :...
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Client Relationship Manager – Financial Institutions | Paris
il y a 2 semaines
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Customer Success Manager
il y a 2 semaines
Toulouse, France Taulia Temps plein**Taulia's Commitment**: **Diversity, Equity, and Inclusion**: It is our duty to create and advance a diverse and inclusive company where all Taulians feel they are celebrated. All individuals are welcomed, free to express themselves and rewarded for showing up as authentically every day. By hiring women, people of color, individuals with disabilities,...
