Customer Relationship Projet Manager
il y a 1 semaine
SUMMARYReports to Business Development Director – Aerospace Division. Leads and owns deliverables with customer specific projects. Identify strategic opportunities for Senior to create value with new customers. Creates, cultivates and maintains strong customer relationships (both internal and external) throughout all levels of the organization(s). Participates in the resolution of customer concerns, contract enforcement and analyzes operational processes, escalation procedures and acts as liaison between customers and company departments. ESSENTIAL FUNCTIONSManages the customer RFP process from beginning to end, including ensuring Senior is on any relevant customer incoming RFP, presenting opportunities to applicable Senior businesses, coordinating, participating in and submitting RFP responses, maintaining an RFP log.Manages customer expectations with regard to production capabilities, quality and OTD – while aiding in creating customer inquiry responses from applicable Senior businesses.Establishes and develops relationships with key stakeholders within new and existing external customers, as well as within internal Senior businesses and support functions.Liaises between customers and leaders at applicable Senior businesses (inclusive of manufacturing, logistics, planning, engineering and accounting functions) to help resolve status, production, delivery and billing inquiries.Coordinates and supports in-person customer visits and engagement sessions.Aides in supporting Senior businesses with the creation/execution of both a tactical and strategic plan to support new business ventures and early stage NPI/project plansAttends required cross-functional meetings to align company obligations with customer contractual lead times, demands and deadlines – as they relate to the RFP process.Coordinates customer inquiries and replies for information pertaining to modifications of existing or potential contracts.May determine best method to resolve problems to ensure customer satisfaction and adherence to organizational policies.Coordinates problem resolution with appropriate departments.Maintains direct and constant customer contact. Makes periodic calls to customers to determine satisfaction with division products and/or services. Participates in cross-divisional technology collaboration forums.Occasionally works with EVP – Strategy to support Group strategic goals and customer outlook.EDUCATION & SKILLSBachelor's degree required and five years' experience or equivalent combination. Minimum 4 years in the sales, customer service or contracts administration function in a manufacturing environment. Experience in the aerospace or industrial industry highly desirable.Customer focused, maintains high energy and sense of urgency. Excellent written/verbal communication and interpersonal skills. Ability to remain calm in the face of adversity. Able to quickly analyze data and generate countermeasures that meet customer expectations and organizational objectives. Efficient in the use of Power Point presentation tools and Excel spreadsheets. Bilingual (English/French) highly desirable.
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Customer Relationship Projet Manager
il y a 4 semaines
Greater Toulouse Metropolitan Area, France Senior Aerospace Calorstat Temps pleinSUMMARYReports to Business Development Director – Aerospace Division. Leads and owns deliverables with customer specific projects. Identify strategic opportunities for Senior to create value with new customers. Creates, cultivates and maintains strong customer relationships (both internal and external) throughout all levels of the organization(s)....
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Customer Success Manager
il y a 2 semaines
Toulouse, France Pros. Temps pleinAs a Customer Success Manager (CSM), you will work with the growing number of PROS customers to manage the customer relationship throughout the entire customer lifecycle. You will be responsible for the adoption and continued satisfaction with the PROS solutions. The CSM is introduced to the client during the Sales process and assumes full account ownership...
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Customer Service Manager
il y a 2 semaines
Toulouse, France Imerys Temps pleinThe Company Imerys is listed on Euronext Paris (France) with the ticker symbol NK.PA. The Position Customer Service Manager Job Summary Role: - Manage & motivate the customer service team in order to provide the best possible service to customers.- Monitor customer satisfaction and improve services.- Ensure the training of the customer service team to...
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Customer Service Manager
il y a 6 jours
Toulouse, Occitanie, France Imerys Temps pleinThe CompanyImerys is the world's leading supplier of mineral-based specialty solutions for the industry with €3.6 billion in revenue and 12,400 employees in 40 countries in 2024. The Group offers high value-added and functional solutions to a wide range of industries and fast-growing markets such as solutions for the energy transition and sustainable...
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Customer Success Manager
il y a 2 semaines
Toulouse, France Semtech Temps pleinLocation: EU (home office), Toulouse or Sophia Antipolis Our Team: EMEA AirVantage Services Go To Market team is the team of passionate and experimented sales and technical sales people. Focused on selling services, our objectives is to grow both our revenues and our customer intimacy in EMEA by making Cellular IoT easy for our customer! Job Summary: The...
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Customer Success Manager Senior
il y a 6 jours
Toulouse, France Kare School Temps pleinTu es passionné(e) par la relation client et tu veux avoir un impact direct sur la croissance dune entreprise SaaS en pleine expansion Alors cette offre est faite pour toi : on cherche un(e) Customer Success Manager pour faire briller l'expérience client. En tant que CSM tu seras le moteur de la satisfaction client et contribueras directement à la...
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Customer Success Manager 40k-45k€ + Ote
il y a 2 semaines
Toulouse, France Cenareo Temps plein**About us** Our ambition is to turn our clients into Media Owners by scaling up tools, messages, services & audience interactions. Since 2013 our sole focus has been to deliver solutions that help brands speed up their engagement strategy transformation for workforces (improving employee engagement thanks to internal communication) and clients (driving...
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Senior Customer Engineer
il y a 19 heures
Toulouse, Occitanie, France Collibra Temps pleinJoining Collibra's Customer Engineering teamWe're shaping the way some of the largest organizations in the world manage data by helping customers connect the right data and insights for all Data Citizens. We are building a team of exceptional people to help us deliver on that promise. As a Customer Engineer, you are the guiding force behind bringing...
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Customer Success Manager Senior
il y a 2 semaines
Toulouse, France Kare School Temps pleinTu es passionné(e) par la relation client et tu veux avoir un impact direct sur la croissance d’une entreprise SaaS en pleine expansion ?Alors cette offre est faitepour toi : on cherche un(e) Customer Success Manager pourfaire briller l’expérience client .En tant que CSM, tu seras le moteur de la satisfaction clientetcontribueras directement à la...
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Customer Success Manager Senior
il y a 1 semaine
Toulouse, France Cenareo Temps plein**About us** Our ambition is to turn our clients into Media Owners by scaling up tools, messages, services & audience interactions. Since 2013 our sole focus has been to deliver solutions that help brands speed up their engagement strategy transformation for workforces (improving employee engagement thanks to internal communication) and clients (driving...
