Director of Strategic Customer Engagement

Director of Strategic Customer Engagement – Pharma & Life SciencesLocation: France- RemoteTravel: 40–50%, including international travelCompany: A global pharmaceutical manufacturing company. This role would be focused on their water contamination portfolioRole OverviewThe Director of Strategic Customer Engagement plays a critical role in driving global sales growth and deepening customer relationships across a comprehensive portfolio of solutions tailored to the pharmaceutical and life sciences sectors. This role is part of a cross-functional enterprise team that develops and executes joint value propositions and commercial strategies to expand customer partnerships and deliver sustainable, profitable growth.This individual will serve as the strategic lead for one of the organization’s premier global enterprise customers, acting as the single point of contact at the highest level. The role requires strong collaboration across internal divisions and functions to deliver integrated, innovative solutions that meet evolving customer needs.Key ResponsibilitiesLead the development and execution of a global enterprise sales strategy and joint value proposition to drive top- and bottom-line growth across assigned pharma and life sciences accounts.Serve as the executive relationship lead for a key global customer, managing C-suite engagement and fostering enterprise-to-enterprise partnerships.Coordinate cross-divisional and cross-functional teams to identify new business opportunities, manage competitive positioning, and accelerate the sales cycle.Build and execute governance, implementation, and communication plans that support long-term account growth and customer satisfaction.Partner with divisional sales leaders to understand business trends and co-develop enterprise-wide solutions in areas such as digital innovation, sustainability, and technical services.Lead quarterly and annual business reviews, aggregating insights and performance metrics to inform strategic decision-making and executive presentations.Enhance brand visibility and reputation within the account through strategic initiatives and high-impact relationship-building.Develop long-term talent strategies and ensure optimal resource alignment to support customer needs and maintain relationship continuity.Qualifications10+ years of sales experience, including 5+ years managing corporate, strategic, or key accounts5+ years of experience in pharmaceutical, life sciences, healthcare, or related industries5+ years of strategic account sales experience within pharma, life sciences, or healthcareStrong understanding of GMP or regulated environments3+ years of leadership or team management experienceProven ability to engage and influence executive-level stakeholdersWillingness and ability to travel internationallyLeadership CompetenciesDemonstrated success leading high-performing teams and maximizing individual strengthsComfortable operating in dynamic, ambiguous environments with autonomy and agilitySkilled at navigating complex, multi-divisional global sales processesStrong executive presence and ability to communicate effectively at all organizational levelsStrategic thinker with strong analytical and problem-solving capabilitiesCommitted to diversity, equity, inclusion, and corporate responsibilityGlobal Account Management ExpertiseProven track record of developing and executing global sales strategies with measurable resultsStrong business and financial acumen to drive value-based selling and long-term growthAbility to build tailored relationship strategies and foster trusted partnerships across customer organizationsDeep understanding of customer ecosystems across regions, business units, and functionsSkilled in identifying key decision-makers and influencers to drive enterprise-wide engagementEffective collaborator across internal sales, technical, and support teams to ensure a seamless customer experience