Hotline Technical Service Engineer, France

il y a 4 semaines

France SOFAR Europe Temps plein

Looking for experienced and energetic professionals interested in joining a fast-growing and diverse team aimed at provide better Smart Energy solutions to our customers. The individual should be self-driving, responsible, a quick learner and a problem solver. If you are this unique individual, we’d love to meet you.


The role and responsibility of Technical Service personnel includes but not limited to the following:

· Manage large amounts of inbound and outbound calls, tickets and emails in a timely manner

· Follow communication “scripts” when handling different topics

· Provide technical advice to customers in product, installation and system operation matters

· Identify customers’ needs, clarify information, research every (technical) issue and provide solutions and/or alternatives, including warranty replacement

· Work with 3rd party service providers to perform service related issues

· Build sustainable relationships and engage customers by taking the extra mile

· Keep records of all conversations in our ticket system database in a comprehensible way

· Frequently attend educational seminars to improve knowledge and performance level

· Meet personal/team qualitative and quantitative targets


We are looking for:

· Technician, electrician, bachelor or above holders in Electronics and Electrical or other related majors

· Self-motivator, and with related experience in the solar industry is plus

· Energetic professional who may travel 30% or above per year

· Good communicator with fluent French

· English and other European languages will be plus


Who We Are:

Shenzhen SOFARSOLAR Co., LTD. , founded in 2013, is a high-tech enterprise integrating R&D, manufacturing, sales and marketing. The core products cover a wide range of inverters including grid-tied inverters (1kW-255KW), hybrid inverters (3-20KW), and multiple green power storage solutions. We own three R&D centers respectively located in Shanghai, Shenzhen, and Wuhan and two major manufacturing bases. Our PV&storage products are sold in more than 80 regions worldwide.


Rewards:

• The TOP 5 string inverter for the Chinese enterprise brand

• Chinese Distributed Photovoltaic Outstanding Contribution Enterprise

• The world's leading energy storage system solutions provider

• The "TOP Brand PV Inverter" issued by EUPD in multiple countries

Create clean energy and lead a green life. Welcome to join us

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