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Technical Account Manager
Il y a 2 mois
Castelis, filiale du groupe Hunik, est une société française d’ingénierie spécialisée dans le développement de solutions logicielles sur mesure. Nous concevons, développons, déployons et exploitons des solutions digitales innovantes et personnalisées pour des clients issus de divers secteurs d’activité, tels que l’industrie et le tertiaire.
Chez Castelis, vous aurez l’opportunité de vous immerger dans une multitude de projets variés et passionnants
✨ Nous rejoindre comme Technical Account Manager (H/F)
Rejoignez notre équipe en tant que Technical Account Manager et devenez le point de contact privilégié pour nos clients stratégiques. Gestion des relations clients : Être le point de contact principal pour les questions techniques, développer et maintenir des relations solides, et comprendre les besoins des clients pour proposer des solutions adaptées.
Support technique : Fournir un support de haut niveau, diagnostiquer et résoudre les problèmes techniques, et coordonner avec les équipes internes pour les incidents complexes.
Formation et conseil : Former les clients à l'utilisation des produits et services, proposer des améliorations et optimisations, et conseiller sur les meilleures pratiques techniques.
Compétences techniques recherchées
Maîtrise des systèmes d'exploitation (Windows, Linux, MacOS) et scripting.
Compétences en développement logiciel, DevOps et outils d'entreprise (CRM, ERP).
Capacité avérée en diagnostic et résolution de problèmes techniques complexes.
✨ Diplôme en informatique ou domaine connexe.
Expérience avérée en gestion de relations clients techniques et en support technique.
✨ Quelques avantages à travailler chez Castelis :
Du télétravail hybride
☀️ De Tickets Restaurant d'une valeur faciale de 10€
#D'un régime de surcomplémentaire de retraite
#D'un régime de mutuelle / prévoyance d'entreprise aux garanties intéressantes
#Des femmes et des hommes aux profils et aux parcours très divers, travaillent ensemble, se challengent et innovent en permanence.
