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Technical Account Manager
Il y a 3 mois
About Us
Our mission is to seamlessly connect shoppers and brands worldwide by simplifying the shopping experience and boosting retailer performance.
With over 40 years of industry expertise, we have pioneered Tax Free Shopping and expanded into the Payment and Post-Purchase business.
As a technology partner, we support retailers in handling over 35 million Tax Free Shopping transactions every year and our payment partners in elevating the experience of more than 31 million transactions worldwide.
Our post-purchase solutions also cater to the needs of over 47m e-commerce shoppers. Listed on the New York Stock Exchange, we generated €20bn Sales in Store and €311M revenue in FY 2022/23.
Nature and aim of the position
The holder of this position is managing technical integration projects with external partners (merchants, Point of sales vendors, Payment service providers…) from the definition phase, execution and the rollout of the developed and certified solution.
Scope of these projects is the integration of Tax Free Shopping (TFS) functionalities into merchant solutions (terminals, POS systems, retail services). These projects can span across multiple countries mostly -but not limited to- within the EU zone
The candidate must have a strong service ethic & good communication skill, as the role is client-facing dealing directly with external client/partners.
Position could requires travelling.
Main duties and responsibilities
- Deliver projects within scope, timeline, budget and in compliance with the processes of Global Blue Professional Services
- Interface with internal and external project managers and stakeholders to ensure smooth implementation of Global Blue services
- Support the Commercial Organization with technical consultancy and process guidance
- Provide 2nd level support to the local Field Service teams
- Create and maintain documentation on owned projects
- Manage new technical Partners Integration, ensure correct governance of the relationships and required documentation
- Ensure that the implemented Issuing Solutions are anchored correctly in the GB organization
- Maintain Country Requirement updated.
Background and Education
- Experience in managing technical projects with external stakeholders
- IT educational background
- Experience in working with virtual and distributed teams
- Customer consulting services
- Independent and self-motivating personality
- Working knowledge within the retail industry preferred
Specific skills and knowledge
- Solid understanding of Point-of-sale related technology and transactional systems
- Ability to communicate with external partners in an efficient and structured way
- Accuracy, ability to analyse situations fast and to identify the correct measures
- Customer oriented approach
- Willingness to enter in technical details
- Structured and flexible at the same time in managing difficult and challenging situations
- Commitment and dedication to work
- Perseverance in reaching goals
- Good knowledge of project management processes and tools
- Excellent communication and team skills, ability to present ideas clearly and concisely
- Excellent organizational, decision making and problem-solving skills
