Head of Support
il y a 4 semaines
Sekoia.io rethinks cybersecurity to make it even more relevant, effective and accessible. One of the main challenges we address is to constantly analyze and understand emerging threats to define appropriate strategies and have the capacity to execute them on a large scale. By combining technology and a multi-disciplinary team of Threat Intelligence enthusiasts, Sekoia.io is making a strong impact in cybersecurity with an approach that breaks down silos, whether technological, organizational or cultural.Job DescriptionWe seek an innovative and user-oriented Head of Support to lead our helpdesk and sustain Sekoia's reputation for delivering exceptional customer service. Reporting to the CTPO, this role requires a hands-on leader who can initially dive deep into customer issues while scaling the entire support function at Sekoia. The ideal candidate will be able to prioritize support needs, advocate for the users and improve processes while communicating effectively with the team and other departments.Your Missions :User-Centric Leadership: Maintain our reputation for exceptional support by leading a user-first approach. Ensure every interaction reflects our commitment to quality and captures the voice of the customer to drive continuous improvement.Helpdesk and Investigation Management: Oversee all helpdesk operations, including the handling of customer inquiries and troubleshooting, alongside first-level investigation on more complex issues.Hands-on Involvement: Demonstrate a willingness to engage directly in helpdesk operations during the early stages, setting a standard of excellence and gaining insights for future growth and scaling.Team Advocacy and Representation: Act as the support team's advocate in cross-departmental meetings, ensuring their priorities and insights are recognized and championed throughout the organization.Organizational Development: Lead and develop the support team, focusing on resolving challenges such as its international expansion, nurturing professional growth, and equipping the team with the tools and skills necessary for success.The position can be based in Paris, Rennes or in full remote in any major cities in Europe. Professional trips to Rennes (paid for by the company) will be expected.Preferred ExperienceWe are excited to meet you if :You have an engineering degree or a similar degreeYou have at least 2 years of experience in a leading Support position of a B2B SaaS VendorYou’re curious about new trends and technological developmentsYou see yourself as an autonomous learner, actively investing in continuous self-improvementYou are fluent in English. Other languages are a real plusHaving experience in Cyber Security is a plusSide NotesWe are looking for a leader who not only has great organizational and problem-solving skills but who also inspires and empowers their team to excel. A strong background in leading support teams and fostering a positive, collaborative environment is highly preferred.Are you interested in this job but feel you haven't ticked all the boxes? Don't hesitate to apply, and tell us in the cover letter section why we absolutely must meetRecruitment ProcessHere's what's in store for you if you apply :HR Interview with Clémentine, Talent Acquisition Manager (45')Skills fit Interview with Paul, team member of the Support Team (60')N+1 Interview with Georges, CTO (60')Our process usually takes about 2-3 weeks depending on availability, it includes reference calls. The program: discussions rather than trick questions These discussions will help you understand how Sekoia.io works and what it stands for. But they are also (and above all) an opportunity for you to tell us about your career path and your expectations for your next jobSekoia.io is an equal opportunity employer for any minority, disability, gender identity or sexual orientation. We are committed to hiring and supporting diverse teams of people from all backgrounds, experiences, and perspectives.Additional InformationContract Type: Full-Time #J-18808-Ljbffr
-
Head of Support
il y a 6 jours
France Clasquin Italia Srl Temps pleinSekoia.io rethinks cybersecurity to make it even more relevant, effective and accessible. One of the main challenges we address is to constantly analyze and understand emerging threats to define appropriate strategies and have the capacity to execute them on a large scale. By combining technology and a multi-disciplinary team of Threat Intelligence...
-
Head of Content Marketing
il y a 4 semaines
France OneStock Temps pleinThe Role of Head of Content MarketingThe Head of Content Marketing will own the content strategy for the business, defining content requirements to support demand generation, account-based marketing, and thought leadership via multiple channels, including digital, sales materials, events, and more. In addition to defining and developing the strategy, the...
-
Head of Content Marketing
il y a 4 semaines
France OneStock Temps pleinThe Role of Head of Content MarketingThe Head of Content Marketing will own the content strategy for the business, defining content requirements to support demand generation, account-based marketing and thought leadership via multiple channels, including digital, sales materials, events and more. In addition to defining and developing the strategy, the...
-
Head of Sales Operations
il y a 4 semaines
France RECRUIT2retail AUSTRALIA Temps pleinAcolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1,800 employees supported by a...
-
Head of Sales Operations
il y a 4 semaines
France Acolad group Temps pleinAcolad is the global leader in content and language solutions. Its mission is to support companies in every industry to scale across markets and enable growth through cutting-edge technology and localization expertise. Established in 1993, the group is present in 23 countries across Europe, North America, and Asia, with over 1,800 employees supported by a...
-
Head of Product
il y a 4 semaines
France Dharco Temps pleinWe are looking for a high achieving Head of Product to join our Sydney team.At DHaRCO, we are more than just a clothing brand – we are igniting a movement. Our mission is simple: to make lifestyle sport accessible to everyone, regardless of gender, background, or skill level. We're here to challenge conventions and redefine what it means to be a part of...
-
Head of Digital Marketing and Operations
il y a 4 semaines
France OneStock Temps pleinThe Role of Head of Digital Marketing and OperationsThere are two core parts to this new role at OneStock. Firstly to own, define and deliver the digital marketing strategy in support of our growth objectives. Secondly to define the technology and automation requirements for the Marketing function and then to identify, implement and integrate suitable...
-
Head of Digital Marketing and Operations
il y a 4 semaines
France OneStock Temps pleinThe Role of Head of Digital Marketing and OperationsThere are two core parts to this new role at OneStock. Firstly to own, define and deliver the digital marketing strategy in support of our growth objectives. Secondly to define the technology and automation requirements for the Marketing function and then to identify, implement and integrate suitable...
-
Head of Software Architecture
il y a 4 semaines
France Scale-up - SaaS - BTP Temps plein🚀 "Construction Tech" - International Head of Architecture 🚀 Why does this position matter? This is a newly created position so you will be defining all policies, processes, and architectural directions of the whole company and reporting directly to the CTO. What will you do? You are a recognized international leader in software architecture with...
-
Head of Software Architecture
il y a 4 semaines
France Scale-up - SaaS - BTP Temps plein🚀 "Construction Tech" - International Head of Architecture 🚀 Why does this position matter? This is a newly created position so you will be defining all policies, processes, and architectural directions of the whole company and reporting directly to the CTO. What will you do? You are a recognized international leader in software architecture with...
-
Head of Brand
il y a 4 semaines
France The Social Hub Group Temps pleinAt The Social Hub, we’re on a mission to create a global community where people connect, stay, work, and play. As our Head of Brand, you’ll be the driving force behind how we bring our brand to life—strategically and creatively—across all marketing channels and hub experiences.What You’ll DoAs Head of Brand, you’ll lead our Brand team and agency...
-
Head of Leasing
il y a 4 semaines
France Revolut Ltd Temps pleinAbout RevolutPeople deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 50+ million customers get more from their money every day.As we continue our...
-
Head of Sales France
il y a 4 semaines
France locinox Temps pleinLocinox is a fast-growing and innovative company, specializing in cutting-edge gate and fence technology since 1988. From our state-of-the-art headquarters in Waregem, Belgium, we design and deliver high-quality mechanical, electromechanical, and software solutions that set the standard in our industry.With a focus on innovation, operational excellence, and...
-
Head Of Pfm Supply Partner Development H/F
il y a 4 semaines
France Volvotrucks Temps pleinHead Of Pfm Supply Partner Development H/FJoin to apply for the Head Of Pfm Supply Partner Development H/F role at Volvo Trucks France.Description EntrepriseTransport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale,...
-
Head of Operations
il y a 4 semaines
France YUM Temps pleinNous accompagnons une très belle marque de vêtement femme en France. Ils recherchent leur Directeur(rice) E-Commerce / Head of Growth, serez-vous de la partie ?Plus précisément, il s’agit d’une marque de mode qui habille les femmes de tailles 36 à 54. La marque mise sur un fort levier émotionnel pour redonner confiance à ses clientes. Elle a connu...
-
Head of Data Compliance
il y a 4 semaines
France Tether Operations Limited Temps pleinSince its inception in 2014 by pioneering Bitcoin enthusiasts, Tether has not only launched the first 'stablecoin', USD₮, but also expanded its horizons into Tether Data, Tether Power, Tether Edu, and more. Our platforms and tokens lead in liquidity, stability, and innovation, setting the foundation for the future.Our vision encompasses all horizons of...
-
Head of Purchasing Sustainable Power
il y a 4 semaines
France Volvo Construction Equipment Temps pleinTransport is at the core of modern society. Imagine using your expertise to shape sustainable transport and infrastructure solutions for the future? If you seek to make a difference on a global scale, working with next-gen technologies and the sharpest collaborative teams, then we could be a perfect match.Join Us at Volvo CE: Shape a Sustainable FutureAt...
-
Head of Product Development Lps
il y a 7 jours
France Sartorius Temps pleinFor the Sartorius Lab Instruments GmbH & Co. KG we are currently looking for a Head of Product Development (x|f|m) at our headquarters in Goettingen. In this position you will be responsible for the setup of an efficient and future oriented infrastructure to drive all product development activities in alignment with the business strategy of the division. The...
-
Head of Computational Biology
il y a 4 semaines
Ile-de-France Barrington James Temps pleinI am representing an innovative AI Driven Biotech based in the heart of Paris focused on harnessing the power of AI & ML to transform Drug Discovery within Immunology. They are on the hunt for a Head Computational Biologist to focus on leading internal teams and projects focused on developing Machine Learning models and integrating into cutting edge...
-
Head of Computational Biology
il y a 4 semaines
Île-de-France Barrington James Temps pleinI am representing an innovative AI Driven Biotech based in the heart of Paris focused on harnessing the power of AI & ML to transform Drug Discovery within Immunology. They are on the hunt for a Head Computational Biologist to focus on leading internal teams and projects focused on developing Machine Learning models and integrating into cutting edge...