Hospitality Manager
il y a 4 semaines
**INSEAD **brings together people, cultures and ideas from around the world to educate leaders who transform business and society. As a mission-driven school, INSEAD focuses on three values: open, rigorous, and entrepreneurial. Founded on a commitment to innovation in management education, INSEAD was the first international business school, introduced the first one-year MBA, pioneered company specific executive education, and has developed a unique fully integrated multi-continent campus structure. Today, no more than 10% of the incoming MBA class comes from one country - we truly are the Business School for the World.
We are currently looking for a **Hospitality Manager **to join the team **Campus Services **on our **Fontainebleau **campus. This is a permanent, full-time position.
The hospitality manager is responsible for the follow-up and quality monitoring of client services on campus while respecting performance requirements, safety regulations, and budget constraints. The position will report to the Associate Director Campus Services.
**Key Responsibilities**:
**Quality control Multi Service contract**:
- Reference person for the MS partner on site covering the following operational activities: Receptions & Mail Services, Logistics & Helpdesk, Fitness, Printshop.
- Performs quality controls, ensures the respect of contractual specifications (field checks), and contributes to the performance evaluation.
- Controls everything related to road and pedestrian accesses.
- Attends meetings with the MS partner, prepares reports.
- Ensures the service providers respect safety procedures as part of their on-site activities.
**Admin tasks, archives & stock supervision**:
- Identifies purchase requirement & monitors stocks.
- Attends operational meetings with INSEAD suppliers and internal clients.
- Approves & controls MS Partner purchase orders charged on INSEAD Budget.
- Approves and controls INSEAD invoices.
- Controls respect of SOPs.
- Analyses data from MS partner management tool. Oversees the management of the school archives.
- Elaborates, monitors KPIs with his/her scope.
**Parking & storage spaces**:
- Responsible for the allocation of and proper usage of parking (car and bicycle).
**Service Now / Time Edit / OneINSEAD / ID Badge Databases**:
- Is the referent person for Service Now and Time Edit programs and development. Is the referent person for CS databases: Mail tracking, Archives, Keys management, Fitness members, Access rights policy.
- Graduated from a Hotel school or BTS logistics.
- Experienced within service professions & logistics and/or facility management.
- Experience in contract management.
- Positive personality with a high customer orientation.
- Committed, reliable, and resourceful.
- Excellent organisational skills, ability to manage critical and stressful situations while staying calm and patient.
- Strong team player and able to work autonomously at the same time.
- Ability to analyse facts and figures.
- Good computer skills.
- Good communication skills in English and French.L' **INSEAD **rassemble des personnes, des cultures et des idées du monde entier pour former des leaders qui transforment les entreprises et la société. En tant qu'école à mission, l'INSEAD se concentre sur trois valeurs : ouverture, rigueur et esprit d'entreprise. Fondée sur un engagement en faveur de l'innovation dans l'enseignement du management, l'INSEAD a été la première école de commerce internationale, a introduit le premier MBA d'un an, a été le pionnier de l'enseignement exécutif spécifique aux entreprises et a développé une structure unique de campus multicontinentaux entièrement intégrés. Aujourd'hui, pas plus de 10% de la classe MBA entrante ne provient d'un seul pays - nous sommes véritablement l'école de commerce du monde.
Nous recherchons actuellement un **Hospitality Manager **(F/H) pour rejoindre l'équipe **Campus Services **sur notre campus de **Fontainebleau **. Il s'agit d'un contrat à durée indeterminée et à temps plein.
Le responsable de l'accueil est chargé du suivi et du contrôle de la qualité des services aux clients sur le campus tout en respectant les exigences de performance, les règles de sécurité et les contraintes budgétaires. Le poste est placé sous la responsabilité du directeur associé des services du campus.
**Principales responsabilités**:
**Contrôle de la qualité du contrat Multi Service**:
- Personne de référence pour le partenaire MS sur site couvrant les activités opérationnelles suivantes : Réceptions et services postaux, logistique et helpdesk, fitness, imprimerie.
- Effectue des contrôles de qualité, assure le respect des spécifications contractuelles (contrôles sur le terrain), et contribue à l'évaluation des performances.
- Contrôle tout ce qui concerne les accès routiers et piétons.
- Participe aux réunions avec le partenaire MS, prépare les rapports.
- Veille à ce que les prestataires de services resp
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