Customer Success Data Internship
Il y a 5 mois
Moody's is a global integrated risk assessment firm that empowers organizations to make better decisions.
**_ Overview of the role/responsibilities:_**
Join our dynamic Customer Success team as an intern and play an integral role in improving the partnership with shaping the future of customer success at Moody’s Analytics who is playing a central role in the company. This role is ideal for someone with excellent communication innovation and customer-centric skills.
**Key Responsibilities**:
Within Customer Success we want to improve our usage of data to better serve our customers, with the goal of being able to proactively provide advice and prioritize where we need to spend our time. The internship project would be to improve our current client health score adding more metrics, collaborate with product team on project MIDAS to integrate and collect additional usage data, build dashboard that will help us to understand usage, adoption of our solution. Part of the project will also lead to creating blueprints for future products and help automate our dashboard and clean data sources.
Mission will include:
- Improvement of Client Health Score: The intern will be expected to enhance the existing client health score system by integrating additional metrics. This could involve identifying relevant metrics, testing their effectiveness, and implementing them into the existing system.
- Collaboration on exiting Project: The intern will work closely with the product team on Project MIDAS, assisting with the integration and collection of additional usage data. This will involve understanding the project's goals, contributing to the design and execution of data collection strategies, and analyzing the collected data.
- Dashboard Development: The intern will be tasked with building a dashboard that provides insights into the usage and adoption of the company's solution. This could involve designing the dashboard layout, selecting and implementing the necessary data visualization tools, and ensuring the dashboard is user-friendly and informative.
- Blueprint Creation for Future Products: As part of the project, the intern will contribute to the creation of blueprints for future products. This could involve understanding the company's future direction, researching market trends, and collaborating with the team to design product blueprints that align with the company's vision.
- Automation and Data Cleaning: The intern will be expected to help automate the dashboard and clean data sources. This could involve developing or implementing automation scripts, identifying and resolving data quality issues, and ensuring the data used in the dashboard is accurate and reliable.
- Development of a Regression Testing Tool: To enhance the efficiency and reliability of the regression testing process of our software, the intern will be involved in the development of a specialized tool for regression testing. This includes designing the tool's architecture, implementing its functionality, and ensuring it effectively identifies issues when code alterations are made.
Duration - 6 months
**Experience / Qualifications**:
As a Customer Success intern, it is vital that you possess:
- Proficiency in English communication
- A drive to assist others in achieving their goals
- Enjoy resolving analytical and technical challenges
- Comfortability in utilizing data for deriving insights
- Strong communication skills, both orally and in writing, including presentation abilities
- The capacity to generate documentation and suggest process improvements.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
-
Principal Customer Success Manager
Il y a 6 mois
Puteaux, France Axway Temps pleinOverview In 2023, we are pursuing our ambitions to continue to enable organizations' digital transformation. We are looking for our new Principal Customer Success Manager to join Axway's family. Are you ready? Join us now!! Together we can. Together we will. Axway is an enterprise integration company that's been around for over 20 years to...
-
Stage Customer Success Manager
Il y a 5 mois
Puteaux, France DATASCIENTEST Temps plein**LE POSTE** Le rôle de notre Customer Success est de fournir la meilleure expérience client à nos utilisateurs et de veiller à ce que toutes les questions obtiennent une réponse de qualité le plus rapidement possible. Le.la Customer Success sera le.la premier.e point de contact de tous les apprenants en formation pour toutes leurs demandes et...
-
Data Analytics
il y a 4 semaines
Puteaux, Île-de-France AXA Group Temps pleinOur mission at AXA Group is to protect what matters, and we're looking for a talented individual to join our team as a Data Analytics & Science Intern. This 6-month internship will provide you with the opportunity to work on exciting projects, develop your skills, and contribute to the success of our organization.Your Role and ResponsibilitiesAs a Data...
-
Customer Success Manager
Il y a 6 mois
Puteaux, France Vialink Temps plein**Qui sommes-nous ?**: **La mission de VIALINK : simplifier et fiabiliser les parcours digitaux de nos clients.** Plus précisément, on sécurise et automatise les moments critiques du parcours clients tels que l’entrée en relation, la connaissance client et la contractualisation. Scale-up dans la RegTech et FinTech, VIALINK est un éditeur de...
-
Customer Success Manager
Il y a 5 mois
Puteaux, France Vialink Temps plein**Qui sommes-nous ?**: **La mission de VIALINK : simplifier et fiabiliser les parcours digitaux de nos clients.** Plus précisément, on sécurise et automatise les moments critiques du parcours clients tels que l’entrée en relation, la connaissance client et la contractualisation. Scale-up dans la RegTech et FinTech, VIALINK est un éditeur de...
-
Customer Success Manager
Il y a 5 mois
Puteaux, France Vialink Temps plein**Qui sommes-nous ?**: **La mission de VIALINK : simplifier et fiabiliser les parcours digitaux de nos clients.** Plus précisément, on sécurise et automatise les moments critiques du parcours clients tels que l’entrée en relation, la connaissance client et la contractualisation. Scale-up dans la RegTech et FinTech, VIALINK est un éditeur de...
-
Internship - Reinsurance Data Analyst - Risk Management Expertise
il y a 4 semaines
Puteaux, Île-de-France AXA Group Temps pleinAXA Group is committed to protecting what matters. As a leading international insurance company, we face complex challenges that require innovative solutions. Our Risk Management Department is at the forefront of this effort, working to quantify, aggregate, and analyze the risks borne by the AXA Group. We are seeking a highly motivated and skilled intern to...
-
Internship - Medical Underwriter (F/H)
Il y a 5 mois
Puteaux, France AXA Temps pleinRéférence de l’offre 240004YI Type de contrat Stage Niveau d'expérience Etudiants Société du groupeGIE AXA Famille métierAssurance Localisation PUTEAUX, Hauts-de-Seine **Votre rôle et vos missions**: Whatever their stage of life, we provide over 108 million customers with the products and services they need to progress. From insurance to...
-
Customer Success Manager France
Il y a 5 mois
Puteaux, France HRS Group Temps plein**HRS AS A COMPANY** HRS, a pioneer in business travel, aims to elevate every stay through innovative technology. With over 50 years of experience, their digital platform, driven by ProcureTech, TravelTech, and FinTech, transforms how companies and travelers Stay, Work, and Pay. ProcureTech digitally revolutionizes lodging procurement, connecting...
-
Generative Ai Internship
Il y a 5 mois
Puteaux, France Moody's Temps pleinMoody's is a global integrated risk assessment firm that empowers organizations to make better decisions. **Overview of the role/responsibilities**: Within the Customer Success team, you will investigate existing Artificial Intelligence (AI) solutions on the market and internally that will allow us to improve our customer training offer and the customer...
-
Data Analytics
il y a 4 semaines
Puteaux, Île-de-France AXA Group Temps pleinAXA Group is committed to protecting what matters. Our purpose is to act for human progress by protecting people, property, and assets. We are a global company with 145,000 employees and contributors in 51 countries, serving over 90 million customers worldwide.Our headquarters in Paris-La Défense brings together our corporate activities, providing guidance...
-
Data Analytics
il y a 4 semaines
Puteaux, Île-de-France AXA Temps pleinOur MissionAt AXA, we protect people, assets, and businesses. Our purpose is to act for human progress by protecting what matters. If this resonates with you, join our team of 149,000 colleagues who work every day to serve our 95 million clients in 50 countries around the world.Your Work EnvironmentAXA's corporate activities are headquartered at La Défense...
-
Customer Success Manager
Il y a 3 mois
Puteaux, France LeCab Temps pleinLeCab est une start-up en pleine expansion qui a pour mission d’offrir la meilleure expérience utilisateur VTC du marché. **Comment ?** - En assurant un service **premium** : ponctualité, disponibilité et qualité sont les maîtres mots de nos opérations ; - En adaptant notre offre à tout type de demandes : grâce à notre **technologie** innovante,...
-
Data Analyst Internship Opportunity in Reinsurance at AXA Group
il y a 4 semaines
Puteaux, Île-de-France AXA Group Temps pleinAXA Group is seeking a highly motivated and detail-oriented Data Analyst Intern to join our Risk Management department. The successful candidate will have the opportunity to work on a variety of projects, including data analysis, modeling, and visualization.About the RoleThe Data Analyst Intern will be responsible for:Assisting in the development and...
-
Data Expert
Il y a 6 mois
Puteaux, France Ceva Logistics Temps pleinCEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL. We believe that our employees are the key to our success. We want to engage and...
-
Data Expert
Il y a 6 mois
Puteaux, France Ceva Logistics Temps pleinCEVA Logistics provides global supply chain solutions to connect people, products and providers all around the world. Present in 170 countries and with more than 110,000 employees spread over 1,300 sites, we are well on our way to achieving our vision: to be a Top 5 global 3PL._ - We believe that our employees are the key to our success. We want to engage...
-
Customer Service Representative
il y a 4 semaines
Puteaux, Île-de-France Transatel Temps pleinYour mission as a Customer Advisor will be to deliver exceptional customer experiences and contribute to the commercial success of Ubigi's cellular connectivity services.Key Responsibilities:Respond to customer inquiries and requests for assistance via email, online chat, and telephone.Provide product and service information to optimize customer...
-
Data & AI Strategy Expert - AXA Group
il y a 3 semaines
Puteaux, Île-de-France AXA Group Temps pleinThe AXA Group is a world leader in financial protection. Our mission is to protect what matters to our customers. We are looking for a Data & AI Strategy Expert to lead our Data & AI Strategy, nurture a data-driven and AI-empowered culture, and maximize adoption by demonstrating value and sharing successes.Ambition of the FunctionYou will lead the definition...
-
Customer Service Representative
il y a 4 semaines
Puteaux, Île-de-France Transatel Temps pleinAs a key member of the Live Experience team, we're seeking a Customer Advisor to contribute to the commercial success of our Ubigi offering.As a Customer Advisor/Support Level 1, you will play a crucial role in delivering exceptional customer experiences, resolving mobile Internet connection issues, and promoting our services.Your mission will be to ensure...
-
Alternance - Customer Success Citadel Et Cryptobox
Il y a 5 mois
Puteaux, France Thales Temps plein**QUI SOMMES-NOUS ?** Thales propose des systèmes d’information et de communication sécurisés et interopérables pour les forces armées, les forces de sécurité et les opérateurs d’importance vitale. Ces activités, qui regroupent radiocommunications, réseaux, systèmes de protection, systèmes d’information critiques et cybersécurité,...
