Premium Midscale and Economy

Il y a 6 mois

IssylesMoulineaux, France AccorHotels Temps plein

Company Description

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo

**Job Description**:
The Guest Experience Activation Manager promotes, implements, activates GXP programs & mind-set in a day-to-day relation with hotels and local stakeholders (be on-the-ground GXP relay - Franchise scope - portfolio of up to 15 VPOFs, defined according to business needs).

MAIN ACCOUNTABILITIES:

- be a single day-to-day point of contact for SVPs/VP/ General Managers and hotel teams providing answers to questions and liaison with GXP ENA regional team or global team to solve hotel-specific issues
- drive successful integration of new business partners (hotel openings) into GXP mind-set & tools: deliver GXP immersion to the tools and GXP mind-set
- liaise with Operation Leaders and Hotel Teams to identify and react to regional GXP opportunities and challenges, facilitate the roll out of GXP indicatives/ projects / correction actions and tools
- support of the brand passion & ALL activation and contribute to the implementation of brand experience in hotels
- analyze the performance of Quality and Guest Experience KPIs, providing valuable insights and actionable analysis
- support GXP performance delivery, identifying and providing support to hotels underperforming on key metrics e.g. reputation
- implement hotel team member engagement initiatives (e.g challenges to animate and educate) as well as training
- collaborate with ALL Regional Animators to maximize the hotels’ use of tools available and focus on the ALL member experience
- oversee GXP actions required for hotels entering and exiting the network
- provide translation support on ad hoc projects when required
- perform other duties and responsibilities, as assigned

**Qualifications**:
QUALIFICATION / COMPETENCIES:

- Teamwork & Motivator (Heartist)
- Results orientation - planning, problem solving & execution
- Multi-tasking, proactivity and creativity
- Decision making - autonomous in the search for solutions
- Strong communicator, open-mindedness, positive attitude

REQUIRED SKILLS AND KNOWLEDGE:

- Project management skills
- Hospitality business understanding
- Analytical skills
- Languages : French & English, German would be a great advantage

EXPERIENCE NEEDED:

- Proven experience (min. 1,5 years) as Quality / Guest experience /ALL Manager or Hotel HOD with direct contact with guests
- Experience in independent project management

Additional Information

Our values: BeAllyouArewithallyourhearth

At Accor, we are committed to diversity. Each individual, each personality, and each experience has its place to grow and make us grow collectively. Everything we do, we do with heart. We are creators of emotions, professionals of the human experience, resolutely turned towards others and the world around us.
- Our culture is inclusive. We value the richness of the 120 nationalities, the different backgrounds, and all the stories that make us up. We encourage the diversity of our personalities.
- We take care of the world around us: our teams, our clients, our establishments, our environment are at the heart of our concerns. Our mission is human, essential: to bring cultures together, to open windows on the world, to provide unforgettable experiences, day after day.
- We like to reveal you. All our heartists are talents in the making, they are the future of our group and our hotels. Helping them grow professionally and develop personally according to their desires and ambitions is our priority.
- Together, we imagine your future. Our group is large, the field of possibilities is immense and the experiences are infinite. We encourage every project to evolve in our multi-brand network, in France, in Southern Europe and internationally.
- We dare to question the status quo. We take innovation to heart and challenge ourselves to always do better. We take risks, we dream the impossible and make it possible.
- Hospitality is a team effort and we are stronger together. We believe in caring, we respect our differences and value all voices. We work as a team, saying what we do and doing what we say. Live in ACCOR with yourself. With your talent, your passions, your teams, your desires Be All you Are with all your heart.

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