Change Manager
il y a 2 jours
Aizen Recruitment, international Headhunting, and Recruitment company, for one of its client providing global cellular connectivity solutions, is looking for a** Change Manager**
- ** Localisation du poste**:Puteaux, Ile de France
- ** Permanent and full-time contract**:
- ** Benefits**:According to profile
**Description du poste**:
- Managing the requests for Changes raised by the operational teams (creation of tickets, planning, approval, and successful change tracking
- Ensuring minimum impact to service performance
- Managing the end-to-end change process based on ITIL Change Management methodology and tools
- Managing the Change Advisory Board (CAB) with relevant stakeholders
- Managing the internal communication, and also the external communication change notes towards our Clients and Partners.
- Acting as the single point of contact all teams’ members on the Change Management Process. communication being an important driver
- Providing regular reports on the Change Management efficiency (KPIs)
- Continuous improvement of the Change Management process, working with all concerned teams.
**Profil recherché**:
- Effective professional communication (internally, with Managers, with Clients or Partners/Suppliers)
- Monitoring change and release performance against service level agreements
- Good communication and negotiation skills
- Openness to working effectively with diverse ideas and people
- Fluent in English
- ITILv3 Foundation qualified
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