Customer Support Engineer
Il y a 5 mois
Exail is a leading high-tech industrial group specializing in cutting-edge robotics, maritime, navigation, aerospace, and photonics technologies. With a strong entrepreneurial culture, Exail delivers unrivaled performance, reliability and safety to its civil and defense clients operating in severe environments.
From the deep sea to outer space, Exail expands their capabilities with a full range of robust in-house manufactured components, products, and systems. Employing a workforce of 1500 people worldwide, the company benefits from a global footprint and conducts its business in over 80 countries.
Exail was formed by ECA Group and iXblue joining forces in 2022. It is a subsidiary of Exail Technologies, a specialized group in high technology.
**Join Exail Customer Support team**:
At the core of the company groups, team up with 30+ support engineers across the globe. Belong in a variety of technical backgrounds and expertise. Work side by side with our customers both on -site and remote to assist every step of an exail product integration and operation. This unique position ensures hands-on experience with the full range of exail products.
Proudly provide 24/7 support to our customer. Assist them to meet their day-to-day objectives. Contribute with prompt, accurate and reliable answers to their questions. Whether they need a simple advice or a further understanding of the technology, they can contact you Based in our La Ciotat office, at the heart of our subsea imagery office.
**Your duties and responsibilities**:
- Represent Exail to customers both internally and externally.
- Remote support to customer:
- Follow-up and respond all hot-line, hot-mail, and customer requests.
- Document, analyze, report, resolve and record customer claims on the database.
- On-site support to customer:
- Pre-survey, installation, commissioning, training, demo, technical assistance.
- Prepare, execute, feedback, debrief, report, and follow up.
- Within EMEA geographical zone and occasionally outside.
- Internal support:
- Interact with all Exail teams to move forward your support cases.
- Assist sales team and project teams on pre-sale and after sales activities.
- Link with the maintenance team for maintenance follow up.
- Link with product teams for continuous knowledge and experience improvement
- Team work:
- Go through continuous internal as well as self-directed training on all related products.
- Own and continuously improve back-office support procedures and tools.
- Share and get knowledge, develop skills, with the team.
- Bachelor’s degree in engineering (electronic, robotics, mechanical, marine science )
- 5+ year experience, working with high technology products.
- Ideally relevant experience working with sonar, acoustic positioning, or the ability to grow experience on those technologies.
- Service-oriented attitude and results-oriented culture to provide customer satisfaction.
- Strong analytical and problem-solving skills. Resourceful.
- Self-motivated, technically curious, ability to think and work independently.
- Exceptional communication: verbal and written.
- Multi-cultural awareness and experience.
- Fluent English required.
6+ years
-
Graduate Field Applications Engineer
Il y a 5 mois
La Ciotat, France Analog Devices Temps pleinCome join Analog Devices (ADI) - a place where Innovation meets Impact. For more than 55 years, Analog Devices has been inventing new breakthrough technologies that transform lives. At ADI you will work alongside the brightest minds to collaborate on solving complex problems that matter from autonomous vehicles, drones and factories to augmented reality and...
-
Field Application Engineer
Il y a 5 mois
La Ciotat, France Thales Group Temps pleinChez Thales, nous sommes fiers de travailler ensemble pour imaginer des solutions innovantes qui contribuent à construire un avenir plus sûr, plus vert et plus inclusif. Un avenir de confiance. Mais ces technologies ne viennent pas de nulle part. L'intelligence humaine est le moteur derrière la technologie qui fait la renommée de Thales. Les projets que...
-
Field Service Engineer
il y a 4 semaines
Ozoir-la-Ferrière, Île-de-France Apex Tool Group Temps pleinAt Apex Tool Group, we're seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for providing technical support to customers, service centers, and sales teams. Your primary goal will be to develop solutions for customers, ensuring their needs are met and exceeded.Key Responsibilities:Work with...
-
Field Application Engineer
Il y a 5 mois
La Ciotat, France Kicklox Temps plein**L'offre**: **Secteurs** Aéronautique **Missions à réaliser** QUI SOMMES-NOUS ? Les entreprises et les gouvernements comptent sur Thales pour apporter de la confiance aux milliards d'interactions numériques qu'ils établissent avec les utilisateurs. L'Activité Mondiale Identité & Sécurité Numériques (DIS) fournit des technologies et services...
-
Seppic - Cdd -technical & Customer Support Manager
il y a 3 semaines
La Garenne-Colombes, France Air Liquide Temps pleinCombining the dynamism of an international company on a human scale with the solidity of a large group, Seppic is grooming a team of nearly 880 talented men and women around the world who are passionate about what they do every day and serve customers for health, well-being, and beauty of all. Joining Seppic means notably: - Following a complete...
-
Technical Sales Engineer
il y a 3 semaines
La Ciotat, Provence-Alpes-Côte d'Azur, France Rohde & Schwarz Temps pleinAbout the JobRohde & Schwarz is seeking a highly skilled Technical Sales Engineer to join our team. As a Technical Sales Engineer, you will be responsible for developing and maintaining strong relationships with our customers, understanding their needs, and identifying opportunities to improve our products and services. About YouYou have a strong...
-
Test Engineer
il y a 4 semaines
La Ciotat, Provence-Alpes-Côte d'Azur, France Rohde & Schwarz Temps pleinJoin Rohde & Schwarz as a Test EngineerAs a Test Engineer at Rohde & Schwarz, you will be responsible for designing and implementing test plans and procedures to ensure the quality of our products. Your expertise in testing and validation will be crucial in identifying and resolving defects, and ensuring that our products meet the required standards.Key...
-
Customer Support Liaison
il y a 6 jours
La Cayenne de Seudre, Nouvelle-Aquitaine, France Snaphunt Temps pleinCompany OverviewWe are a fast-growing technology company that provides high-touch operational support to our clients.CompensationThe salary for this role is estimated at $45,000 - $60,000 per annum, depending on experience and qualifications.Job DescriptionYou will be responsible for handling inbound customer inquiries and requests in a professional manner....
-
Test Engineer
il y a 2 semaines
La Ciotat, Provence-Alpes-Côte d'Azur, France Rohde & Schwarz Temps plein**Realize Your Ideas with Rohde & Schwarz**Make your career goals a reality with our exciting job opportunities.We are currently seeking talented professionals to join our team.Functional Area: Sales and Product Management, Software Development, Information Technology, and more.Entry Level: Professionals, Interns, Students, and Working Students.Location:...
-
High-Touch Customer Support Specialist
il y a 4 jours
La Cayenne de Seudre, Nouvelle-Aquitaine, France GSP Services Temps pleinGSP Services, a pioneer in IoT and Helium/Helium/Blockchain space support, is seeking an experienced customer support agent to deliver high-quality assistance to fast-moving technology companies. With a flexible, adaptable, and scalable solution, we break the mold of traditional rigid customer support models.The RoleWe are looking for a results-driven...
-
Customer Experience Data Analyst
Il y a 5 mois
La Ciotat, France Thales Temps plein**QUI SOMMES-NOUS ?** Les entreprises et les gouvernements comptent sur Thales pour apporter de la confiance aux milliards d’interactions numériques qu’ils établissent avec les utilisateurs. L’Activité Mondiale Identité & Sécurité Numériques (DIS) fournit des technologies et services (des logiciels sécurisés en passant par la biométrie ou...
-
Support Engineer
il y a 6 jours
Pays de la Loire, France Akeneo Temps pleinAkeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the...
-
Support Engineer
il y a 6 jours
Pays de la Loire, France Akeneo Temps pleinAkeneo is the product experience (PX) company and global leader in Product Information Management (PIM); creating a world where every product interaction is an experience that guides consumers and professionals to the best purchase, anytime, anywhere. Akeneo empowers business leaders with software, education, and an engaged community all focused on the...
-
Solutions Engineer
il y a 3 semaines
La Chaize-le-Vicomte, Pays de la Loire, France Groupe Beneteau Temps pleinWe are seeking a skilled Solutions Engineer to join our team. As a Solutions Engineer, you will be responsible for designing and implementing technical solutions to meet the needs of our customers.Key Responsibilities:Design and implement technical solutions to meet customer needsCollaborate with cross-functional teams to ensure successful project...
-
Senior Software Engineer
il y a 3 semaines
La Ciotat, Provence-Alpes-Côte d'Azur, France Randstad Aubagne Temps pleinAbout the RoleAs a senior software engineer, you will be responsible for designing and developing cloud-based applications. Our ideal candidate has experience with cloud computing platforms and is proficient in programming languages such as Java, Python, and C++.Key Responsibilities:• Design and develop cloud-based applications• Collaborate with...
-
Cloud FinOps
Il y a 4 mois
La Ciotat, France Thales Temps pleinQUI SOMMES-NOUS ? Les entreprises et les gouvernements comptent sur Thales pour apporter de la confiance aux milliards d’interactions numériques qu’ils établissent avec les utilisateurs. L’Activité Mondiale Identité & Sécurité Numériques (DIS) fournit des technologies et services (des logiciels sécurisés en passant par la biométrie ou...
-
Chef de projet engins maritimes autonomes
il y a 4 semaines
La Ciotat, Provence-Alpes-Côte d'Azur, France Exail Temps pleinMission Le groupe EXAIL développe, opère et commercialise DriX, un drone autonome de surface révolutionnaire. Celui-ci est conçu pour travailler dans des environnements complexes, et offre une polyvalence dans le type de mission et les scénarios opérationnels d'utilisation, étant capable d'intégrer des charges utiles hydrographiques,...
-
Field Service Engineer
Il y a 6 mois
La Ciotat, France Naiad Dynamics US, Inc. Temps pleinAn exciting opportunity to join a world-leading designer and manufacturer of specialized marine systems for the commercial ship, military ship and luxury yacht market sectors. **Position Description** Immediate opening within Naiad Dynamics France Sarl at our La Ciotat regional office reporting to the Service Coordinator and the Global Service Manager. We...
-
Senior Hardware Design Engineer
Il y a 6 mois
La Ciotat, France Assa Abloy Temps plein**An Amazing Career Opportunity for a Senior Hardware Design Engineer!!** **Location**:La Ciotat, France **Job ID**:22890 As part of a global organization serving multiple business units, the senior hardware design engineer develops the architecture for new hardware component systems and platforms. He formulates the blueprints for hardware systems, making...
-
Customer Service Representative
il y a 3 semaines
La Jarrie, Nouvelle-Aquitaine, France Domino RH Grenoble Temps pleinWe are seeking a Customer Service Representative to provide exceptional support to our customers. Key responsibilities include responding to customer inquiries, resolving issues, and escalating complex problems to senior team members.Key Skills:Excellent communication and problem-solving skillsAbility to work in a fast-paced environmentStrong customer...
