Network Performance Manager

il y a 2 jours

SaintDenis, France Europ Assistance Temps plein

**:
EA Mobility’s main activity is providing Road-Side Assistance (RSA) to people in distress on the road (accident, breakdown,)

Roadside Assistance is ~exclusively provided through our 3rd party Network of suppliers: towing trucks, repair specialists, rental car companies, taxi companies. At the heart of all our operations and representing >70% of our costs Network is thus a very strategic department.

The global Mobility Network team is responsible for defining group network strategy and driving performance on both Quality and Cost.

**You will be responsible for driving Network performance.**

Network performance is measured through a set of 3 main KPIs: EA missions’ acceptance rate, Time To Arrival at client location, Repair On Spot rate. As Manager Network Performance you will be responsible for monitoring and driving performance through 3 main actions:
**Data analysis**: as owner of Network Performance you receive performance metrics through various sources: monthly network reportings, ad-hoc deep dives on specific indicatorsyou are in charge of analysing this data to identify trends, best practices, weaknesses.

**Country performance steer**: after identifying improvement areas per country you will be responsible for providing ad-hoc support to countries requiring it; typically getting into the root causes of underperformance by requesting and driving the right deep dive analysis; then solving, leveraging both best practices from other countries and innovative solutions.Country performance can include on field visits for closer collaboration with country team.

**Anticipation**: some performance trends are common across countries; an important part of your role is to understand these trends and their impact on Network Performance.

In addition to the above core responsibilities you will participate / lead on an ad-hoc basis:transformative network projects; eg: variabilizaing providers’ remuneration based on quality performance) transverse activites; eg client tenders, ESG deep dive, Cost deep dive,

**Preferred Experience**:

- Excellent educational background, preferably in the fields of business management and engineering, TOP 10 Business /Engineering Schools
- Expected experience of 5+ years ideally in one of the following industries: assistance, insurance, industry or consulting.
- Experience on one of the following specialties: operations, supply chain, data analysis.
- Fluent English to interact with colleagues from other countries on a daily basis.
- Problem solving: ability to frame a problem, understand root causes, recommend solution while detailing implications &next steps.
- Project management: ability to structure, organize and coordinate projects.
- Good communication skills: ability to communicate verbally also to senior management, to translate a complex situation into a simple story and to prepare concise and compelling presentations.

***:
**Recruitment Process**:
1/ HR

2/ N+1

3/ Optional : technical test, N+2, culture fit

**Additional Information**:

- Contract Type**:Full-Time**:

- Location**:Saint-Denis**:

- Education Level**:Master's Degree**:

- Experience**:> 5 years**:

- **Possible partial remote

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