Senior Account Manager
Il y a 9 mois
Purpose of the Job
The Senior Account Manager will work alongside the Account Director to ensure solutions are developed and delivered on time and against operational and financial business targets.
This individual also needs to be a strong leader who can focus on the vision and strategies of the account while managing the tactical components of running the daily business. Balance daily support needs with long-term strategy and successfully combine vision and reality into effective plans.
**As Senior Account Manager you will be responsible for**:
- Delivering operational excellence
- Delivering effective growth strategies and managing the opportunities for these Clients
- Managing and developing key client relationships
- Managing and owning the project cycle and leading the pitch
- Achieve and excel growth targets
You will be responsible for maintaining an excellent standard of communication with existing clients and developing relationships and ways of working with new clients. You will be co-ordinating and liaising with the global team and operations team to deliver your objectives.
You will be a confident ‘self starter’ with excellent communication, relationship building and organisational skills. This role combines pitching and strategic planning as well as driving excellent project delivery for existing clients. Strong Client facing and presentation skills are essential as is a strategic brain and the ability to question the norm and look outside the box.
Key Responsibilities
- Working with the italian operation team to deliver the best solutions. The Senior Account Manager will have the ability to influence client thinking to produce outstanding results.
- Attending WIPs and meetings and taking / influencing key briefs from clients showing a clear understanding of requirements and cascade to the local operation team.
- Deliver excellent service to client with a professional 'can do' attitude at all times.
- Develop and maintain excellent relationships with key contacts.
- Providing technical input and advice on projects as required to achieve high quality standards
Knowledge, Skills + Experience
- Strong Client Service experience in the luxury sector in any category (Print/Pos/Gift)
- Good understanding of Marketing Services concepts
- Naturally builds and maintains rapport with the client
- Works collaboratively with others in pursuit of team goals
- Identifies opportunities for continuous improvement
- Takes a logical and systematic approach to work
- Takes a flexible approach to work and encourages others to do so
- Strong negotiation and consensus building skills when dealing with internal customers, stakeholders and team members
- Ability to understand current/changing business strategy and participate in delivering it
- Has built credible customer relationships at senior level
- Can identify business issues and develop risk mitigation strategies
- Has a proven good reputation in the market
- Exceptional communication, problem solving and cross-group collaboration skills
- Strong presentation skills, ability to present convincingly to a senior audience
We thank all applicants in advance for their interest in this position.
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