Application Support Specialist
il y a 3 semaines
**Key Responsibilities**
- Provide immediate response to customer inquiries in accordance with service standards. Provide support to current installed based customers.
- Escalate Open (unresolved) problems in accordance with current policies and procedures.
- Conduct individual and group training, product demonstrations and workshops as required
- Continuously improve customer satisfaction by soliciting customer suggestions for product and service improvements and then escalating such suggestions to management.
- Be a Subject Matter Expert (SME) for TrakCare.
- Improve response time to customer inquiries by continuously improving communication, analytical, and learning skills.
- If required, work with our partners to identify potential changes within the parameters of the product
- Participate in on-site implementations if required
- Participate in on-site Support related meeting with customers/partners if required
- Participate in the on call 24 hour roster service
**Experience and Qualifications**
- General aptitude for solving problems and using technology to improve processes
- Understanding and experience in implementation of product solutions
- Understanding and experience with Hospital Information Systems
- Proven ability to think laterally and come up with innovative solutions for software product implementations
- An ability to handle multiple tasks simultaneously and within tight time constraints
- Proven ability to work through problems with different customer groups achieving positive outcomes
- Understanding and experience with Hospital Information, Patient Administration (PAS), and Clinical Information Systems preferred
- Knowledge of PAS and/or clinical healthcare products or laboratory preferred.
- Understanding of the importance of Health Informatics standards, reporting requirements and legislative controls
- Ability to work in team (with colleagues/partners eventually located in different town/countries)
**Education and Training**
- BS or MS in Computer Science or equivalent; (Physics, Mathematics, Sciences)
- University degree (Physics, Mathematics, Sciences, medical informatic) or equivalent work experience
**About InterSystems**:
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