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Il y a 5 mois
**_« Seriez-vous intéressé(e) pour rejoindre une équipe proposant des solutions autour de l’identité et la confiance numérique ? "_**
be ys Trusted Solutions, filiale du groupe be ys, est le 1er acteur du marché à maitriser les différents composants de la chaine de service de Confiance Numérique. Rejoindre notre équipe c'est avant tout travailler dans un environnement stimulant et passionnant.
**Description du poste**:
Concrètement, vous serez amené(e) à:
- Former et accompagner nos clients dans la prise en main de nos produits ;
- Gérer le portefeuille client ;
- Recueillir et analyser les besoins de nos clients ;
- Élaborer une stratégie de fidélisation client ;
- Recueillir des feedbacks et l’expérience utilisateur pour proposer des pistes d’amélioration ;
- Proposer des services à nos clients afin d'améliorer leur satisfaction (up-selling ou cross-selling) ;
- Rédiger des rapports et mettre à jour les comptes clients ;
- Suivre le plan d’action et analyser les résultats et KPI ;
**Profil recherché**:
De formation commerciale, vous avez une expérience réussie de minimum4/5 ans auprès d'une clientèle Grands Comptes, dans **l'univers de la confiance numérique ou auprès de société éditrices de logiciels.**
Nous recherchons avant tout un tempérament orienté satisfaction client.
Déplacements : Clermont-Ferrand
Vous recherchez une entreprise à taille humaine, à la pointe de la technologie et en plein développement ?
**Participez à nos défis et rejoignez-nous **
Ce poste est ouvert aux personnes en situation de handicap
