Global Onboarding Experience Manager
il y a 1 mois
POSTE
**Our Maison**
Since 1854, the men and women of Louis Vuitton share the same spirit of excellence, reinventing their craft every day.
Each journey is a true voyage, nourished by emotion and conquest, desire and audacity. Today, in a context of strong growth, Louis Vuitton invites you to imagine your own journey by joining our teams.
Louis Vuitton respects and promotes equal opportunity. We celebrate and welcome all singularities and are committed to creating an inclusive work environment.
**The Team**
Within the Human Resources department, you will join our Employee Experience & Engagement team, and more specifically the one in charge of developing the onboarding process for new joiners.
**Your Missions**
Let's take a closer look at what to expect:
New joiners onboarding experience:
- With the support of the team, identify the internal stakeholders and existing materials or processes
- Create an innovative, coherent, scalable and exceptional onboarding program for new joiners
- Define with the identified project team the content and the delivery format of the experience, and oversee the creation of all support materials / development of tools
Project management:
- Define the schedule, identify priorities and approach them with agility: strike a balance between existing projects, new projects and identified opportunities
- Create the documents needed to manage the project: roadmap, information sharing, meeting schedule, etc
- Build and maintain a link with the various stakeholders to ensure the effectiveness of the partnership: with HR (zones, retail, industry), Business Owners, HRIS managers and IT
Post deployment : project monitoring, analysis and continuous improvement process:
- Monitor new joiners experience performance through metrics (surveys, tickets, touchpoints, etc)
- Identify opportunities for improvement, best practices and make recommendations to enhance the employee experience
- Develop comprehensive product roadmap that balances immediate priorities with aspirational future state
PROFIL
**About You**
- You have at least 8 years' initial experience in a retail and/or customer experience environment
- You are recognized for your ability to communicate in French and English, both orally and in writing
- As a strong team player, you manage project stakeholders with flexibility and adaptability
- Solution-oriented, you have strong analytical skills: you are able to make relevant recommendations based on concrete problems
- You are sensitive to the luxury, and have the skills that this environment implies: excellence, rigor, attention to detail, creativity
Large-scale program management experience within a large organization would be a plus.
**Why join the adventure?**
- To work in a fast-growing company and become part of its success
- To work in the heart of Paris, in the 1st arrondissement
- To grow and benefit from personalized HR support throughout your career
Are you interested? We look forward to hearing from you
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