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Onboarding Manager

Il y a 5 mois

Paris, France Innovorder Temps plein

Afin de participer au déploiement de ses solutions chez ses nouveaux clients en Restauration collective, Innovorder recrute **un(e) Onboarding manager en alternance pour son équipe Customer Success - Restauration collective.**

C’est une équipe composée de 6 personnes (Mehdi, Pauline, Alexandre, Marc, Théo et Adrien) + 2 alternants qui arrivent bientôt.

En tant que Chargé(e) de déploiement, ton rôle sera de **déployer les solutions Innovorder chez nos clients, sur le segment Restauration collective **(majoritairement les Sociétés de Restauration Collective et les sites qu’elles équipent, répartis sur les principaux marchés suivants : Education ; Entreprise ; Santé ; Administrations publiques)

Tu travailleras main dans la main avec les Onboarding managers et les Customer Success Managers de l'équipe.

**Tes missions**:
**Déploiement de nos solutions**:

- Après signature du devis par l’équipe commerciale, coordonner l’ensemble des éléments du projet afin de pouvoir déployer les solutions chez nos clients dans les délais impartis
- Installer et déployer nos solutions chez les clients
- Configurer et paramétrer les solutions de nos clients
- Accompagner et former nos clients à l’usage des solutions Innovorder
- Intervenir sur les sites récemment déployés en cas de besoin (complément de formation, insatisfaction d’un client, etc)

**Relation client**:

- Créer et entretenir une relation de proximité avec vos clients dans une optique de satisfaction maximale
- Procéder aux mises à jour de notre solutions au sein de notre parc clients, à la demande des Customer Success Managers
- Faire remonter les retours clients du terrain : demandes d’évolution produit, nouvelles fonctionnalités, incidents, etc
- Intervenir ponctuellement sur les dépannages d’urgence Matériel / Logiciel / Réseau

**Vie du pôle opération**
- Participer à l’installation des salons d’entreprises

**Aperçu des produits proposés à nos **clients**:

- commande en ligne
- borne de commandes
- caisses enregistreuses
- programme de fidélité
- écran de production pour la cuisine
- afficheurs client pour la salle
- back office pour analyser/ piloter l’activité etc.

**Profil recherché**:

- une personne pour qui **l'excellence, l'amélioration continue et la bienveillance** sont des valeurs importantes.
- centré sur la **satisfaction client.**:

- tu as une appétence pour le digital (logiciel, développement web ) et tu es attiré(e) par le marché de la foodtech
- **tu es une personne de terrain et tu es prêt(e) à te déplacer régulièrement chez nos clients.**

Rythme d’alternance souhaité : 3 semaines entreprise/1 semaine école, ou bien 4 jours entreprise/1 jour école

**Les soft skills pour le poste:
- Sens de l’organisation
- Orientation client
- Empathie
- Relationnel client Autonomie

**Les hard skills pour le poste**:

- Compétences en gestion de projet
- Compétences techniques : réseau et logiciel
- Pédagogie : capacité à former un client ou un collègue
- Logiciel Excel

**Pourquoi nous rejoindre ?**
- Notre **innovation tech** au service des restaurateurs.
- Un environnement qui offre des **perspectives d’évolution** verticales ou horizontales.
- Un **parcours d’onboarding corporate qualitatif** (2 semaines ultra complètes) permettant à chacun de comprendre notre organisation, d'être formé et de découvrir rapidement qui sont nos clients et comment les satisfaire.
- Un **parcours d’onboarding métier qualitatif et complet **(expertise tech sur les produits, expertise secteur et expertise métier).
- U**n apprentissage continu** porté par le lean, instauré depuis 2019. Grâce au lean, nous offrons un cadre favorable à l'apprentissage et à l'amélioration continue qui permet à chacun de se développer, dans un environnement extrêmement bienveillant. Nous mettons tout en oeuvre pour que chacun soit en situation de réussite.
- Un **impact important sur le secteur de la restauration** : 1% des Français utilisent nos solutions au quotidien.

**Cette alternance sera susceptible de déboucher sur un CDI en tant qu'Onboarding manager si notre croissance actuelle se maintient.**

**Les plus à savoir =**
Tickets restaurant Swile pris à hauteur de 60%, et versés même les jours où tu seras à l'école
Mutuelle (Rytma Life) prise en charge à 50% par l’entreprise
Plateforme Leeto (CE externalisé avec des tarifs avantageux)
Des formations internes régulières
Qualité des évènements proposés (équipes/ séminaires etc.)