Technical Account Manager
Il y a 6 mois
ITD développe des logiciels qui sont aujourd’hui utilisés par les plus grands opérateurs téléphoniques du monde (ie. Orange, Free mobile, Tele2, MTN). Nos équipes sont localisées en France, en Slovaquie et au Vietnam.
Le TAM travaillera en étroite collaboration avec les équipes internes de l'entreprise pour s'assurer que les clients reçoivent le meilleur service possible.
Vos missions
- Gérer les relations avec les clients aussi bien avec les prescripteurs (directions fonctionnelles, utilisateurs des solutions, etc.) qu’avec les décideurs (directeurs des achats, directeurs informatiques, directeur général), comprendre leurs besoins et leurs exigences, et s'assurer que ces besoins sont satisfaits
- Assurer le suivi des prestations : suivi de mission (régie) ou participation aux comités de pilotage (forfait)
- Travailler en étroite collaboration avec les équipes internes de l'entreprise pour s'assurer que les produits de l'entreprise répondent aux besoins des clients
- Mettre en avant et vendre aux clients des services complémentaires (Formations, prestations de services, TMA, etc.)
- Vérifier les conditions de réalisation d'une commande
- Négocier les contrats et les éventuels renouvellements auprès des décideurs.
- Assurer une remontée de l’information du terrain auprès des différents services de l’entreprise, en particulier auprès du marketing
- S'inscrire dans la chaine de réalisation et de suivi des prestations techniques
Vos compétences
- Connaissance générale de l’industrie informatique, des systèmes d’information, des architectures et des environnements techniques, de la sécurité informatique
- Connaissances techniques essentielles afin de comprendre la demande du client et d’analyser ses besoins
- Bonne connaissance des produits et services commercialisés
- Maîtrise des techniques de négociation et des techniques de vente
- Bonnes connaissances des techniques de développement de clientèle
- Maîtrise de l’anglais à l’écrit comme à l’oral
Avantages
- RTT
- Travail à domicile
- Prime annuelle
- Primes
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