Technical Account Manager

Il y a 2 mois

Paris e, France Flatsy Temps plein

En tant que Technical Account Manager, tu rejoindras l’équipe Customer Success et tu seras encadré.e par Charlotte, team lead. Tes interlocuteurs seront multiples (directeurs l’agence, négociateurs immobilier )

Ta mission principale sera d’accompagner les clients dans l’implémentation de notre solution au sein de leur organisation, et d’assurer le suivi et l’évolution de notre produit en fonction de leurs besoins.

**Tes missions concrètement**:
**Account management (50%)**:

- Guider les clients dans la mise en place de notre solution (paramétrage technique, vérification des synchronisations ),
- Accompagner les clients dans l’utilisation quotidienne de notre service, afin de leur garantir la meilleure expérience utilisateur,
- Piloter et analyser les activités clients afin d’en déduire des tendances et mettre en place des plans d’action concrets,
- Adopter une posture de conseil pour apporter de l’expertise au client sur l’un des domaines suivant : organisation de ses équipes, process en interne, utilisation de l’outil

**Support / Technique (50%)**
- Répondre aux tickets des clients,
- Être capable d’analyser les problèmes remontés grâce à nos différents outils techniques (SQL, noSQL, logs, dashboards)
- Aider les équipes techniques à résoudre les bugs,
- Être force de proposition pour mettre en place de l’alerting et du monitoring,
- Mettre à jour régulièrement la FAQ client

Tu pourras participer également aux projets divers de l’équipe

**Les petits + pour nous rejoindre**:
**L’équipe Flatsy**:
Charlotte est une manager à l’écoute, qui t’aidera à évoluer dans ton travail.
Tu travailleras également en étroite collaboration avec Erwan, CTO et Thomas, CPO, sur tous les sujets techniques. Tu pourrais grandir avec eux et même participer au déploiement de certains sujets tech de notre SAAS.
- Tu rejoindras une équipe ambitieuse et bienveillante, composée de bons vivants Mais aussi de grands sportifs comme Valentin qui a réalisé le dernier marathon de Paris en seulement 2h56min19s._

**De la convivialité**:
Des déjeuners tous ensemble, des soirées thématiques une fois par mois (Halloween, Noël, jeux de société, raclette, bowling..), un séminaire annuel

**Des outils à la pointe**:
L’opportunité de choisir si tu souhaites un Mac ou un PC.
Mais également l’utilisation de plusieurs outils pour favoriser la centralisation d’infos et la collaboration, comme Notion, Slack, Hubspot

**Nos bureaux**:
De beaux locaux dans le centre de Paris et la possibilité de faire du télétravail régulier jusqu’à 2 jours par semaine.
- **Profil recherché **:_
- Tu as au minimum 2 ans d’expérience sur un poste similaire,
- Tu recherches un poste ou tu pourras allier relation client et technique à la fois,
- Tu as une appétence pour les sujets tech et une curiosité naturelle,
- Tu es doté.e d’un bon relationnel,
- Tu es patient, résilient et orienté.e _problemsolving_
- Tu fais preuve d’une grande rigueur et d’autonomie.

Type d'emploi : CDI

Salaire : 32 000,00€ à 40 000,00€ par an

Avantages:

- Prise en charge du transport quotidien
- RTT
- Travail à domicile

Programmation:

- Du lundi au vendredi
- Travail en journée

Types de primes et de gratifications:

- Prime trimestrielle

Expérience:

- Technical Account Manager: 2 ans (Optionnel)

Lieu du poste : Télétravail hybride (75002 Paris 2e)

Date de début prévue : 04/09/2023

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