Account Manager
Il y a 5 mois
Work location: France (west), based in home office
What do we do: We create solutions that have the power to change the supply chain and logistics world. The world of smart logistics and mobility is transforming our lives with connected vehicles, digitalization of supply chain processes, and smart cities, making our lives as consumers and workers easier. We are at the driving seat of the digital transformation of this industry by bringing location-based, connected vehicle, and operational software solutions together in serving major enterprise, multinational company, government, and public sector customers. Millions of daily transactions are processed by our systems, helping improve overall supply chain efficiency, increase profitability, protect our environment by saving fuel and creating safety programs for diverse industries.
Our culture: We Commit: We have the ambition to deliver the best result possible. We Collaborate: We work together with our teammates, a prospect, a customer, or a partner towards a mutual goal. Accountability and responsibility are important to us. We have Respect: We treat others as we would like to be treated ourselves. We take people seriously. We Engage: We are completely involved in
- and connected to
- our project, customer, prospect, and field in a proactive way.
About the job:
As an Account Manager at Astrata you will fulfill an important, connecting role and you will be responsible for a wide range of tasks. Your responsibilities could be divided to 3 main areas.
Offer excellent ongoing technical support to existing clients (50%)
Assist customers’ technical requests and take care of any technical issues such as performing field tests with hardware solutions, hardware installation of telematics systems. Build strong customer relationships and manage customer expectations. Being the owner of customer issues resolution and technical trouble shooting. Keep track of key account metrics, where you communicate the progress to both internal and external stakeholders. Take initiative in identifying growth opportunities.
Project Managing existing clients and execution of Implementation (25%)
Functioning as the link between client and internal teams regarding the project. Managing customized implementation for clients to get the technology up and running/demonstrate its capabilities within a specified time frame. Providing complete user training for customers and partners, including software and hardware installation. Explaining processes and timings, align resources, manage projects, get business input with the help of Sales.
The commercial aspect of the role (25%)
Being a strategic advisor to existing clients to help them get the most out of Astrata product. Understanding the challenges and goals of the client and help translate these into a future-proof solutions that Astrata technology can offer. Promoting unit sales through consultation and/or evaluations. Inspiring the client with best practices within Astrata and collaborate with Sales team to achieve sustainable growth.
Your skills and experience:
2-4 years relevant experience in a technical customer support role.
Strong experience in project management, client support activities and technical account management,
Ability to demonstrate a high level of flexibility, own initiative, working independently and desire of working in an international environment,
Affinity with high tech industry (communication, fleet management, Software as a Service) and Experience in the transport industry will be considered a plus.
Fluent in French (native) and English (professional level).
In this role you will be expected to travel frequently within France, at least 50% of your time. The rest of the time you are expected to work from your home office.
What do we offer?
We offer you a full-time position in an informal working environment. You will be part of a local team in France and close-knit, international team with lots of diversity. A tailor-made onboarding plan and continuous support from the team members will be available for you to get you up to speed and to enable you to reach your full potential.
We offer a good compensation and benefits package including a company vehicle.
Interested?
If you have any questions, please feel free to contact us.
A check of references will be a part of the selection process.
**Acquisition or solicitation by recruitment agencies is not desired.
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