Team Leader

Il y a 2 mois


Paris, France Experis France Temps plein

Team Leader (H/F) - Paris 15ème - Paris 15e Arrondissement

Nous recherchons un Team Leader (H/F) pour notre équipe de techniciens de proximité, pour l'un de nos clients basé à Paris 15ème.

Les missions que nous avons à confier à notre futur(e) Team Leader se constituent de deux axes:

- L'animation d'équipe:

- Encadrement et développement des compétences de collaborateurs
- Gestion des plannings des collaborateurs
- L'organisation de l'activité:

- Supervision des activités (piloter et prioriser les tickets)
- Analyse de l'état de l'activité
- Mettre en place des préconisations

Technical skills

? Vous possédez une expérience similaire d'au moins 2 ans.

? Vous possédez une forte expertise dans le support aux utilisateurs et avez une forte expérience dans la relation client.

? Vous avez à c?ur la satisfaction des utilisateurs.

? Le management de vos collaborateurs est pour vous au centre de vos actions.

? Vous maitrisez à travers un ITSM, la gestion des incidents et de demandes de service.

? Vous êtes autonome dans l'utilisation des outils bureautiques (Word, Excel, PowerPoint) et savez réaliser des reportings.

? Vous connaissez les principes d'ITIL et vous êtes le premier acteur de l'amélioration continue.

Soft skills

Les qualités qui vous sont reconnues:
rigueur, méthode, curiosité, qualités relationnelles, capacité d'adaptation, seront des atouts pour réussir et évoluer dans votre mission



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