Technical Support Assistant

il y a 1 mois

Paris, France SEGA Europe Ltd Temps plein

Job reference
- od6cmfwB
- Company Name
- SEGA Europe Ltd
- Salary
- Competitive
- Location
- Paris, France
- Country
- France
- Industry sector
- Programming
- Job start date
- ASAP
- Posted date
- 24/01/2023
- Experience Level
- Junior-Associate
- Job type
- Permanent | Full Time
- Remote / Hybrid
- No

**Description**

Position at Amplitude Studios

Amplitude Studios

Amplitude is a team of experienced, quality driven video game lovers and creators of the finest strategy games with the help of our players Founded in 2011 and acquired by SEGA in 2016, we are a team of over 170 developers based in Paris with an international team hailing from all over the world.

We recently released HUMANKIND, a historical strategy epic where players combine cultures and lead their people from the Bronze to the Modern age.

We're also well known for our critically acclaimed ENDLESS series, played by millions worldwide, including ENDLESS Space, ENDLESS Legend, Dungeon of the ENDLESS, and ENDLESS Space 2. Our next title will be ENDLESS Dungeon, a squad-based rogue-lite tactical action game.

Our close relationship with the community is a core feature of the studio's philosophy. We're proud of the way we create games together with our players via Games2Gether, our custom-built community platform that enables our community to play a key role in the creation of our games at every stage of development.

Description

We are looking for a Technical Support Assistant (internship or apprenticeship) to provide first or second level support.

Under the supervision of our IT Manager, your main responsibilities will include:

- Installation and deployment of computers (hardware and software)
- Respond to staff requests for assistance which may include installation, troubleshooting, maintenance of computers, meeting rooms and other peripherals
- Maintain computer peripheral equipment i.e. wireless devices, printers, etc. and ensure they are ready for use and carry out or organize repairs as necessary.
- Keep an inventory of all equipment and manage stock levels
- Create and manage user accounts (Office, software, Local)

Required experience
- Bachelor degree student in SIO or IT
- Available for an internship and an apprenticeship ; or directly an apprenticeship (1 or 2 years)

Required skills andprofile
- English and French (professional level)
- Interest in video games
- Analytical, troubleshooting, and problem-solving abilities.
- Proven ability to multitask and work through changing requirements and priorities.
- Attention to details and organizational skills
- Ability to work effectively within a team and interact with a large variety of profiles (developers, players' community, artists...)
- Flexibility and adaptability

Additional information:

- Lunch vouchers, health insurance, children sick days,...
- Friendly atmosphere, team cohesion and stimulating work environment :)
- Recruitment process: 2 interviews

And also...
- Weekly sports sessions to stay in shape.
- Many events throughout the year: cooking workshops, tasting sessions, virtual escape games, etc.
- Monthly meetings with the entire studio to communicate the latest company news.
- A complete onboarding, allowing to accompany step by step the new team members.

Amplitude Studios is an equal opportunity employer and values diversity in our company.

Amplitude Studios

Fondee en 2011, Amplitude Studios est une filiale du groupe SEGA specialisee dans les jeux de strategie.Le studio est actuellement base à Paris et compte aujourd'hui plus de 170 personnes venant des quatre coins du monde.

Nous avons recemment sorti HUMANKIND, un jeu de strategie historique dans lequel les joueurs et joueuses peuvent mener leur civilisation du Neolithique à l'ère moderne, en combinant differentes cultures.

Nous sommes aussi connus pour la serie des jeux Endless, qui comptent des millions d'adeptes à travers le monde: ENDLESS Space, ENDLESS Legend, Dungeon of theENDLESSetENDLESSSpace2.Notre prochain titre recemment annonce est ENDLESS Dungeon, un jeu d'action rogue-lite en equipe.

Le lien entre Amplitude et sa communaute est au cœur de la philosophie du studio, et les equipes sont fières de collaborer main dans la main avec leurs joueurs/joueuses. C'est dans cet esprit qu'Amplitude a lance le Games2Gether, une approche innovante de co-developpement, permettant de s'impliquer au plus près du processus de creation des jeux

Detailsdu poste

Nousrecherchonsun(e) Technical Support Assistant, en stage ou alternance, afin de fournir un soutien de niveau 1 et 2.

Sous la supervision de notre IT Manager, vosprincipales missionsseront les suivantes:

- Installation et deploiement d'ordinateurs (materiel et logiciel)
- Repondre aux demandes d'assistance du personnel, ce qui peut inclure l'installation, le depannage, la maintenance d'ordinateurs, salles de reunion et autres peripheriques
- Entretenir les equipements peripheriques des ordinateurs, c'est-à-dire les dispositifs sans fil, les

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