Customer Account Manager

Il y a 5 mois


Colombes, France CRIT Temps plein

**à propos de l’entreprise**:
Acteur leader dans les ressources humaines et recrutement en CDD, CDI, CDII et intérim, CRIT compte aujourd'hui près de 450 agences d'emploi généralistes et spécialisées en France.

Depuis 60 ans, nous répondons aux besoins des entreprises publiques et privées dans tous les secteurs d'activité.

Nous accompagnons chaque année plus de 200 000 salariés de toutes qualifications (ouvriers, employés, techniciens, cadres...). Pourquoi pas vous

**Description du poste**:
L'agence de St LAZAR recherche pour un de ses clients un(e) Customer Account Manager. La/Le Customer Account Manager des activités Services est garant(e) pour son portefeuille client de:

- La satisfaction client
- Le développement de l'activité services
- La mise en place et la bonne exécution commerciale des contrats
- La tenue de l'ensemble des engagements (livrables, disponibilité opérationnelle et des

coûts)
- La coordination des activités de services afin de remplir vos engagements (définition et suivi

des priorités)
- La rentabilité (court et long terme) des contrats de service
- La représentation de la société vis-à-vis des clients de son portefeuille
- La trésorerie (gestion des créances clients)

Elle/Il coordonne de façon transverse les activités de la Direction Support & Service Client STS (engineering, MRO) en interface avec les autres directions de la société (direction industrielle, stratégie / commerce / programmes, juridique, finances) afin d'atteindre ces objectifs.

De formation BAC+5 type école d'ingénieur ou de commerce, vous disposez d'une expérience
dans le domaine du Programme, du Commerce et/ou de l'Après-Vente, idéalement dans
l'aéronautique. Votre niveau d'anglais est courant et vous disposez de connaissances de base
en finance (structure P&L, bilan).

**informations supplémentaires**:

- Expérience requise : 2 à 5 ans


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