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Customer Relations Officer
Il y a 5 mois
**Who are we?**
Wingly is a leading flight-sharing platform that connects private pilots with passengers seeking unique and affordable experiences.
Founded in 2015, Wingly operates across Europe, enabling passengers to discover scenic flights, city tours, and aerial adventures while promoting a sustainable approach to aviation. Wingly is the first platform to sell electric flights available to the public.
By leveraging a community-driven marketplace, Wingly facilitates cost-effective flights and fosters connections between pilots and adventure seekers. Join us in transforming the way people experience flying and exploring the world from a whole new perspective.
**Who is the Customer Relations Officer?**
As a pivotal member of the Country Team, you will engage with Wingly passengers on a daily basis, taking charge of managing customer requests for our French-speaking customers.
- Facilitate the matching of passengers with pilots, assisting passengers in finding the ideal flight and ensuring a smooth take-off experience.
- Enhance passenger satisfaction by actively collecting feedback and collaborating closely with the product team to implement improvements.
- Contribute to the success of customer bookings by assisting in the conversion of canceled bookings into accepted ones through effective customer success strategies.
- Collaborate with the Customer Relations Team to establish cohesive strategies that span across all markets.
- Coordinate efforts with the French Pilot Manager and marketing teams for streamlined operations and enhanced customer relations in the french-speaking regions.
**Preferred experience**:
- Native French and good English
- Good communication skills : very good written skills, comfortable on phone
- Solution oriented mindset and good organisation skills
- You enjoy working and speaking with people
- Strong interest in the start-up world
- Multitasker, motivated, ability to work well alone and with others
- Customer Success experience is a big plus
- Being passionate about aviation is a big plus
**Job Types**: Full-time, Contract
Contract length: 6 months
Pay: 25,000.00€ - 30,000.00€ per year
**Language**:
- French fluently (required)
Work Location: In person
Expected Start Date: 01/07/2024
