Customer Care Officer
Il y a 5 mois
**Bonjour**
**Paris.**:
**Welcome**
**to our World.**:
**Customer Care Officer (f/m/d)**:
**Your responsibilities**:
As part of our Customer Care Exchange & Registries team, you will mainly work with the Exchange related tasks. You will guide the members through the admission processes on our Exchange, as well as help with daily customer support, you will assist clients of all sizes and nationalities, handling their admission on our Exchange and/or expansion on all asset classes and markets at EEX.
During the admission process, you will be responsible for:
- Guiding the prospect through the different parts of the onboarding process while being the central point of contact,
- Ensuring that the prospect meets legal, regulatory, and technical requirements to be admitted at EEX and its Clearing house ECC.
- Organizing and participating to meetings and calls with the prospect and other departments when required.
- Performing technical setups and coordinating with internal departments for the admission of the prospect to our Exchange.
For all existing members, you will be responsible for:
- Being the first point of contact for all customer incoming requests, such as change of contacts or tradable product extensions.
- Processing and saving all incoming documentation.
- Performing the necessary setups to enable access to our products.
- Defining, maintaining, and improving processes, in close cooperation with other colleagues, in order to ensure client satisfaction and compliance with Exchange rules, policies and guidelines.
Customer Care being in a central position you will be in daily contact with members external partners, and internal teams like such as Sales, Market Operations, Business Development, ECC, Reporting and Legal departments. In the long run, as a permanent member of the team, you will be trusted with taking part in all kinds of projects involving the team, assuring their implementation by building processes around it and sharing the knowledge with the rest of the team.
In doing so, you will become a valued partner for different stakeholders inside EEX Group as well as for external parties. In return you will receive a great deal for your outstanding performance from your team. After all, we value the exchange of ideas, working together and encouraging each other to become better.
We call it: The exchange mindset.
**You bring along**:
- University Degree (preferably with a focus on business administration, back-office management)
- and/or experience in back/middle office
- Ability to work in a team, strong communication skills, flexibility, and reliability.
- Excellent written and verbal communication skills in English. French and German is a plus.
- Interest in working in a multi-cultural environment.
- Good knowledge of the Microsoft Office environment.
**What we can offer you**:
- Attractive salary package with many benefits including meal allowance, sports, and recreational events.
- Personal development thanks to extensive training and learning opportunities.
- A place in a dynamic and international team within EEX Group and Deutsche Börse Group.
- A long-term perspective in the constantly growing and evolving energy industry.
**Welcome**
**to our World.**:
**Hello from EEX.** As a leading commodity exchange in Europe, we develop, operate and connect the markets for global energy and commodity trading from Paris and 20 other worldwide offices. What’s the secret to our success? We are an expert team of dynamic individuals that drive forward exciting projects while sharing experiences, celebrating success and creating memories, together.
-
Customer Care Officer
il y a 1 mois
Paris, France IDEEL GARDEN Temps plein**À propos d’Ideel Garden** Fondée en 2019, Ideel Garden a pour mission de protéger la nature en permettant à chacun d'avoir une alimentation la plus responsable possible. Nous avons pour cela commencé à distribuer nos plats à travers des distributeurs ou frigos connectés (dans des écoles, universités et entreprises) et des partenaires locaux...
-
Freelance - Ticketing & Customer care Officer
Il y a 5 mois
Paris, France Publicis Groupe Temps pleinJob Description TICKETING AND CUSTOMER CARE MANAGER OFFICER TICKETING In coordination with the marketing team, design and implement the ticketing offer and customer order processes to maximize revenue Look after website developments to ensure the booking process works well for attendees and delegations (incl. create codes) In pairs with the...
-
Customer Care Officer
Il y a 6 mois
Paris, France Straumann Group Temps pleinLe Département Opérations, regroupe le **service de la relation clients** en contact direct avec les clients et le service logistique en charge de l’expédition des commandes. Ces 2 services sont des départements clés dans la gestion de notre activité, car ils jouent un rôle d’interface avec nos clients, notre force de vente, ainsi qu’avec...
-
Customer Care Officer
Il y a 2 mois
Paris, France Straumann Group Temps plein**À propos de Straumann Group**: Le groupe Straumann est un leader mondial dans le domaine des solutions dentaires et orthodontiques, offrant des produits et des services innovants qui redéfinissent la qualité des soins dentaires. Avec une présence dans plus de 100 pays, Straumann est reconnu pour son engagement envers l'excellence, la recherche de...
-
Customer Care Officer
Il y a 5 mois
Paris, France European Energy Exchange AG Temps plein**Bonjour** **Paris.**: **Welcome** **to our World.**: **Customer Care Officer - Registries (M/F/d)**: **Your responsibilities**: As part of our Customer Care Exchange & Registries team, you will mainly work with the Registries related tasks. You will participate in the implementation of new procedures to reinforce the admission process, guide the members...
-
Customer Care Officer Transfers
il y a 7 jours
Paris, France Qonto Temps plein**Our mission**? Making day-to-day banking easier for SMEs and freelancers thanks to an online business account that's combined with invoicing, bookkeeping and spend management tools. Thanks to its innovative product, highly reactive 24/7 customer support and clear pricing, Qonto has become the leader in its market. **Our journey**: Founded by Alexandre and...
-
Customer Care
il y a 3 semaines
Paris, France Work With Island Temps pleinGet to know Work With Island Work With Island designs and manufactures soundproof cabins for new workspaces. Having worked in shared spaces we understand their limitations: few places to isolate oneself and meeting rooms often monopolized. It is to provide this moment of serenity and productivity that Work With Island was born. We produce in France using...
-
Customer Care Officer
Il y a 5 mois
Paris 8e, France Concilio Temps plein**Offre de poste - Customer Care Officer** **Qui sommes-nous?** Concilio est une plateforme digitale de santé mise à disposition des entreprises pour leurs salariés et leur famille via une conciergerie haut niveau assurant une prise en charge de qualité pour le bien-être de ses utilisateurs. Merci de bien lire l’offre en entier avant de...
-
Customer Care Manager
Il y a 2 mois
Paris, France Renault Group Temps pleinSociété DIAC SA Descriptif du poste Finalités de la Mission: Contribuer à améliorer la satisfaction client et la productivité des plateformes de relation clients par le développement des guidelines et des solutions Salesforce du Customer Care sur l’ensemble de nos clients et de nos marques. Dans la nouvelle organisation agile mise en place,...
-
Customer Care Officer
Il y a 5 mois
Paris 8e, France Concilio Temps plein**Offre de poste - Customer Care Officer** **Qui sommes-nous?** Concilio est une plateforme digitale de santé mise à disposition des entreprises pour leurs salariés et leur famille via une conciergerie haut niveau assurant une prise en charge de qualité pour le bien-être de ses utilisateurs. Merci de bien lire l’offre en entier avant de...
-
Customer Care Officer
Il y a 6 mois
Paris 8e, France Concilio Temps plein**Offre de poste - Customer Care Officer** **Qui sommes-nous?** Concilio est une plateforme digitale de santé mise à disposition des entreprises pour leurs salariés et leur famille via une conciergerie haut niveau assurant une prise en charge de qualité pour le bien-être de ses utilisateurs. Merci de bien lire l’offre en entier avant de...
-
Customer Care
Il y a 6 mois
Paris 8e, France MARATHON DES SABLES Temps plein**MDS - Customer Care (Stage)** **L’entreprise**: **Le Marathon des Sables** est un évènement international, proposant une aventure d'une semaine à 12 jours mêlant course à pied/randonnée dans le désert et tourisme, attirant entre 300 et 1200 participants par édition. Fondé en 1986, il a connu plus de 50 éditions dans divers pays tels que le...
-
Customer Care Officer Registries, Limited Position
Il y a 6 mois
Paris, France European Energy Exchange AG Temps plein**Your tasks**: As part of our Customer Care Exchange & Registries team, you will mainly work with the Registries related tasks. You will guide the members through the admission processes on our Registries and help processing the operational tasks of the customer support. During the admission process on the various Registries, you will be responsible...
-
Customer Care
Il y a 6 mois
Paris, France Skello Temps pleinSkello est une société européenne qui a pour mission de réinventer l’expérience de travail des équipes sur le terrain en leur permettant de mieux anticiper, s’organiser et communiquer. Comment ? Grâce à une technologie collaborative et intuitive. Concrètement, Skello est une solution SaaS de pilotage RH pour tous les établissements dont les...
-
Customer Care Representative
Il y a 2 mois
Paris, France MillerKnoll Temps pleinWhy join us? Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our...
-
Customer Care Specialist
Il y a 6 mois
Paris 3e, France Batch Temps plein**Descriptif du poste**: La team Customer Care s’agrandit et recherche un/e **Customer Care Specialist** ! Il/elle travaillera directement sous la responsabilité d’Antoine, Team Lead Customer Care, au sein de l’équipe Client Services > Solutions Engineers. Porte d’entrée vers les équipes Batch en cas de problème ou d’interrogation...
-
Customer Care Manager
Il y a 2 mois
Paris, France Formitable Temps pleinFrance, Île-de-France, Paris DESCRIPTION Our Team As a customer care team, we are responsible for our clients’ satisfaction when they need assistance with our product. We are also the bridge between clients and product team for influencing the product road-map. Your Role As a Customer Care Manager, your responsibility is to offer the best experience to...
-
Customer Care Project Manager
Il y a 6 mois
Paris, France Vestiaire Collective Temps plein**About the role **\uD83D\uDDA5️** You will report to the Head of Innovation & Project and you will be in charge of leading strategic and transversal projects from design to delivery at the Customer Care team. This role encompasses a range of responsibilities aimed at ensuring exceptional customer experiences and efficient operations within our...
-
Customer Care Officer
Il y a 3 mois
Paris 10e, France Pixpay Temps pleinEn tant que **Customer Care Officer**, rejoins notre dream team "Customer Happiness" pour accomplir une mission clef dans notre ambition de fournir **une expérience utilisateur tout simplement exceptionnelle !** **Tes missions**: **Sur un planning alterné, du lundi au jeudi, puis du lundi au samedi**: - Interagir au quotidien avec nos **clients**,...
-
Assistant Customer Care
il y a 2 semaines
Paris 8e, France MARATHON DES SABLES Temps plein**MDS - Customer Care (Stage)** **L’entreprise**: **Le Marathon des Sables** est un évènement international, proposant une aventure d'une semaine à 12 jours mêlant course à pied/randonnée dans le désert et tourisme, attirant entre 300 et 1200 participants par édition. Fondé en 1986, il a connu plus de 50 éditions dans divers pays tels que le...
